Medical Technical Writer

Salary Range: 30 to 32 (Currency: USD) (Pay period: per-hour-wage)

MEDICAL TECHNICAL WRITER

POSITION PURPOSE

The Medical Technical Writer is responsible for developing accurate, comprehensive, and compelling medical and claims documentation that supports patients in obtaining appropriate healthcare services, benefits, and approvals. This role translates complex medical information into clear, well-supported narratives and documentation for claims, durable medical equipment (DME), and Home Health Care (HHC) requests.

The Medical Technical Writer plays a critical role in supporting successful claim outcomes by reviewing medical records, identifying relevant conditions and supporting evidence, and ensuring documentation accurately reflects medical necessity. The role also promotes patient confidence and engagement through timely, professional, and compassionate communication with patients, healthcare professionals, and other stakeholders.

MAJOR RESPONSIBILITIES

1. Prepare high-quality medical documentation: Draft clear, accurate, and persuasive Letters of Medical Necessity (LMNs), medical narratives, claims documentation, and other supporting materials in accordance with applicable requirements and organizational standards.

2. Manage a high-volume workload: Effectively prioritize and manage multiple claims and documentation requests while consistently producing approximately 50–60 letters per month and meeting established quality, productivity, and turnaround-time expectations.

3. Conduct comprehensive medical record reviews: Review patient records to identify relevant diagnoses, conditions, treatments, functional limitations, and other clinical information that may support HHC, DME, and claim requests.

4. Translate clinical information into compelling documentation: Apply knowledge of health sciences and relevant medical literature to develop well-supported documentation that clearly establishes medical necessity and addresses applicable claim or benefit requirements.

5. Support successful claim outcomes: Ensure documentation is complete, accurate, and aligned with applicable program requirements to facilitate timely review and approval of claims, HHC services, DME, and other eligible benefits.

6. Advocate through accurate documentation: Ensure LMNs and supporting documentation appropriately capture all documented and eligible medical conditions and related needs, supporting the maximum allowable services, hours, and benefits consistent with medical necessity and applicable program guidelines.

7. Collaborate with stakeholders: Communicate effectively with patients, healthcare professionals, internal teams, and other stakeholders to obtain necessary information, resolve documentation gaps, and support successful claim progression.

8. Promote patient engagement and satisfaction: Provide timely, accurate, professional, and compassionate communication that helps patients understand the documentation process and maintain confidence throughout the claims process.

9. Maintain documentation quality and compliance: Ensure all written materials are accurate, professionally presented, appropriately supported by the medical record, and consistent with organizational policies, procedures, and applicable requirements.

DIMENSIONS

• Serves as a member of the Growth Office.

• Supports documentation and claims-related needs for a patient population of up to 500 patients.

• Meets or exceeds established weekly and monthly key performance indicators (KPIs) related to productivity, quality, timeliness, and patient success.

• Manages multiple concurrent documentation requests while maintaining accuracy, consistency, and attention to detail.

JOB QUALIFICATIONS AND COMPETENCIES

Education

• Bachelor’s degree in Healthcare Administration, Biology, Nursing, Epidemiology, Public Health, or a related field preferred.

Experience

• 1–3 years of experience in a healthcare setting required, preferably in medical writing, clinical documentation, Letters of Medical Necessity, claims administration, healthcare operations, or a related field.

• Experience reviewing medical records and translating clinical information into clear written documentation preferred.

• Familiarity with healthcare benefits, claims processes, or government healthcare programs preferred.

• Knowledge of the Department of Energy Employees Occupational Illness Compensation (DEEOIC) Program is preferred.

Technical Skills

• Strong proficiency in Microsoft Office Suite, including Word and Excel.

• Ability to research, interpret, and apply relevant health science literature and clinical information.

• Strong written communication and medical documentation skills.

• Ability to analyze complex medical information and synthesize it into concise, well-organized narratives.

• Strong attention to detail and ability to identify inconsistencies, missing information, and documentation opportunities.

Core Competencies

• Patient and customer focus

• Patient advocacy

• Written and verbal communication

• Critical thinking and analytical reasoning

• Problem-solving

• Organization and time management

• Adaptability and accountability

• Collaboration and teamwork

• Empathy and active listening

• Attention to detail

• Professional judgment

• Ability to work effectively in a high-volume environment

ACKNOWLEDGEMENT

I acknowledge that I have read and understand the responsibilities, qualifications, and expectations outlined in this job description. I understand that I am expected to perform my duties in accordance with Giving’s policies and procedures and to consistently demonstrate the organization’s HEART values:

• Humility – Serve and support others while remaining open to feedback, learning, and continuous improvement.

• Empathy – Practice active listening, consider the perspectives and experiences of others, and treat patients, families, and colleagues with kindness and compassion.

• Advocacy – Proactively support patients and teammates, identify and remove barriers, and seek opportunities to improve outcomes.

• Respect – Treat others with appreciation and dignity while communicating honestly, professionally, and respectfully.

• Teamwork – Collaborate effectively, empower others, value diverse perspectives, maintain a positive and solution-oriented approach, and contribute to a supportive team environment.

Responsibilities

Create medical and legal documentation with accuracy and a focus on fostering positive relationships with healthcare professionals and other stakeholders.
Efficiently manage a high volume of claims on a weekly basis, producing 50-60 letters per month.
Provide continuous support by reviewing patient records and identifying additional health issues to maximize claim approvals and benefits.
Maintain high standards to build and sustain patient trust.
Clearly communicate to ensure that patient expectations are aligned with what is realistically achievable.
Apply technical skills, including application of health science literature, to secure prompt and successful claim approvals.
Foster patient satisfaction and engagement through effective communication and consistent support.
Build and maintain strong collaborative relationships with stakeholders.

Qualifications

Bachelor’s degree in Healthcare Administration, Biology, Nursing, Epidemiology, Public Health or related field preferred.
A minimum of 2 years of experience in a healthcare setting is required, preferably in coordinating and managing patient documentation, medical writing, medical terminology, or in a healthcare administration role.
Familiarity with healthcare programs and benefits, particularly the Department of Energy Employees Occupational Illness Compensation (DEEOIC) program, is preferred. 
Proficiency in Microsoft Office Suite and other relevant software is required.

Benefits

 

WORK ENVIRONMENT & EMPLOYEE BENEFITS

Hybrid Work Environment

This position follows a hybrid work model designed to provide employees with the training, collaboration, and support needed to succeed in their roles.

First 90 Days: Employees are expected to work on-site during their first 90 days to complete comprehensive training, onboarding, and role-specific development.

Hybrid Eligibility: Following the initial 90-day training and onboarding period, eligibility for remote work is based on established performance metrics, productivity, quality standards, attendance, and overall job performance.

Work-from-Home Schedule: The number of remote workdays may vary based on individual performance, team needs, and business requirements.

Management Approval: All hybrid work arrangements are subject to management approval and may be modified based on organizational needs, performance expectations, or changes in business operations.

Employee Benefits & Perks

We are committed to providing a supportive work environment and a comprehensive benefits package designed to support employees’ professional, financial, physical, and emotional well-being.

Company Holidays – Paid company-recognized holidays.

Floating Holiday – Additional paid time off to use for a day of personal significance or choice.

Birthday Holiday – A paid day off to celebrate your birthday.

Cellphone Reimbursement – $100 monthly cellphone reimbursement.

Lifestyle Reimbursement – $150 annual reimbursement that may be used toward eligible expenses such as gym or fitness memberships, Costco or Sam’s Club memberships, Amazon Prime, and other qualifying lifestyle expenses.

Modern Health Mental Wellness Platform – Access to personalized mental health and wellness resources for employees and their eligible dependents.

Tuition Reimbursement Program – Financial support for eligible educational and professional development opportunities.

Employee Assistance Program (EAP) – Confidential resources and support for personal, family, and workplace-related needs.

Employee Appreciation Program – Recognition programs designed to celebrate employee contributions, achievements, and milestones.

Office Snacks & Beverages – Company-provided snacks and drinks available daily in the office kitchen.

Paid Time Off (PTO) & Sick Leave – Paid vacation and sick time to support rest, personal needs, and overall well-being.

Competitive Benefits Plans – Comprehensive benefit options designed to meet a variety of employee and family needs.

Company-Paid Short-Term Disability (STD) – Employer-paid short-term disability coverage.

Company-Paid Long-Term Disability (LTD) – Employer-paid long-term disability coverage.

401(k) Retirement Plan with Company Matching – Retirement savings program with employer matching contributions, subject to plan terms.

Professional Growth Opportunities – The opportunity to grow your career and contribute to a rapidly expanding organization.

Meaningful Work – The opportunity to make a meaningful difference in the lives of patients and their families while working alongside a dedicated and compassionate team.