PeopleSharp

Specialized MSP recruiting and outsourced talent

L1 Support Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeNew York, NY, USA

About the Job

Requirements

At least 1 year of MSP or comparable help desk experience.
Experience with a PSA or ticketing system; ConnectWise is preferred.
Working knowledge of Windows 11 and Microsoft 365 administration.
Familiarity with Entra ID or Azure; training is available as needed.
Networking fundamentals including TCP/IP, DNS, DHCP, and VPN.
Strong customer service and phone presence.
Experience with macOS is preferred.
Experience supporting iOS and Android devices and familiarity with mobile device management are required.
Exposure to remote monitoring and management toolsets and endpoint security tools is a plus.
CompTIA A+, Network+, or Security+ certification, or Microsoft MS-900 or MD-102 certification, is a plus.

Responsibilities

Troubleshoot and resolve first-line issues, including password and MFA resets, printer configuration, and break/fix; route and escalate tickets appropriately.
Manage users in Microsoft Entra ID, Active Directory, and Microsoft 365, including onboarding and offboarding through established workflows.
Deploy and configure Windows 11 and macOS devices, and enroll mobile devices running iOS or Android.
Perform first-pass network triage for WAN/LAN connectivity, Wi-Fi, and VPN client issues, escalating firewall and infrastructure issues to L2.
Support security operations by processing application approval requests, handling phishing reports, and conducting initial alert triage according to documented runbooks.
Resolve L2/L3 issues when solutions are documented.
Participate in project work, provide on-site and remote support, and take part in the on-call rotation.

Desired Qualifications

Experience with ConnectWise is preferred.
macOS experience is preferred.
Exposure to remote monitoring and management toolsets and endpoint security tools is a plus.
CompTIA A+, Network+, or Security+ certification, or Microsoft MS-900 or MD-102 certification, is a plus.

Integrated Technology Systems is a growing MSP based in New York City that delivers high-quality IT support to professional services firms. We’re looking for an L1 Support Engineer who thrives on working with many different clients as part of a close-knit team. This is an in-office role based in NYC.

What You’ll Get

Base salary starting at $55k+
Quarterly bonuses
Health insurance and PTO
401(k) starting in your second year
A collaborative team focused on high-touch service and modern IT solutions

What You’ll Do

First-line troubleshooting and resolution: password resets, MFA resets, printer configuration, and break/fix, with proper ticket routing and escalation
User management in Microsoft Entra ID, Active Directory, and Microsoft 365, including onboarding and offboarding via established workflows
Windows 11 and macOS device deployment and configuration, plus mobile device enrollment (iOS/Android)
First-pass network triage: WAN/LAN connectivity, Wi-Fi, and VPN client issues, escalating firewall and infrastructure issues to L2
Security operations support: application approval requests, phishing report handling, and initial alert triage per documented runbooks
Resolve L2/L3 issues where solutions are already documented, as a path to advancement
Participate in project work, on-site and remote support, and the on-call rotation

What You Bring

1+ year of MSP or comparable help desk experience
Experience with a PSA or ticketing system (ConnectWise preferred)
Working knowledge of Windows 11 and Microsoft 365 administration
Familiarity with Entra ID/Azure (we will train as needed)
macOS experience preferred
iOS/Android device support and MDM familiarity
Networking fundamentals: TCP/IP, DNS, DHCP, VPN
Exposure to RMM toolsets and endpoint security tools a plus
Certifications a plus: CompTIA A+/Network+/Security+, Microsoft MS-900 or MD-102
Strong customer service and phone presence
Thrives in a fast-paced, learning-focused environment

Next Steps

Apply with your resume

Get a head start here:

https://www.ondemandassessment.com/o/JB-MUYZCPAA0/landing?u=1110981

About the Company

PeopleSharp

Specialized MSP recruiting and outsourced talent

PeopleSharp provides specialized recruitment support for Managed Service Providers (MSPs) and other channel companies by acting as an outsourced internal recruiting department. Its model focuses on long-term partnerships rather than transactional hires, offering contracted recruiting at rates below market average with payments spread over time to reduce large placement fees. The core method, layered filtering, first screens candidates for potential, growth potential, and cultural fit, then evaluates specific skills and experience. This creates stronger, more adaptable teams for clients. The company differentiates itself through its emphasis on candidate brainpower, work ethic, and culture fit over pedigree, transparent hiring strategy advice, and a consultative approach aimed at improving the client’s overall business health and scalability.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 2021

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