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Eurofins

Global lab testing and analytics network

Mitarbeiter - Service Team Labor

Customer SupportConfirmed live in the last 24 hours
Full-timeFreiberg, GermanyNo salary listedIn-person

About the Job

Requirements

  • A successfully completed bachelor's degree in natural sciences, completed technical-scientific vocational training (CTA, BTA, MTA, UTA, or chemical laboratory technician), or a comparable qualification is ideal; career changers and students who discontinued their studies are welcome if qualified.
  • Work independently and reliably with a customer-oriented approach.
  • Have good teamwork and communication skills.
  • Remain composed under stress, act assertively, and show initiative.
  • Use IT systems, including Windows and Microsoft Office, confidently.
  • Have good German language skills.

Responsibilities

  • Handle communication, primarily by email, regarding appointments and service inquiries in close coordination with the laboratory and customer service.
  • Coordinate and track customer orders in the laboratory information management system to ensure on-time delivery.
  • Coordinate technical discussions about order processing with customer service, sales, and laboratory management.
  • Receive clarification cases involving samples from sample intake and the laboratory, including explaining technical feasibility in the laboratory.
  • Process returned emails about clarification cases appropriately and communicate with sample intake or the relevant laboratory department.

Desired Qualifications

  • A successfully completed bachelor's degree in natural sciences, completed technical-scientific vocational training (CTA, BTA, MTA, UTA, or chemical laboratory technician), or a comparable qualification is ideal.

About the Company

Eurofins

Global lab testing and analytics network

Eurofins provides global laboratory testing and analytical services to verify the safety, authenticity, and quality of products across food, water, medicine, and the environment. It operates a network of more than 900 laboratories in over 60 countries, offering access to more than 200,000 analytical methods. Its product work involves running specialized tests—using chemistry, biology, and other scientific techniques—to confirm origin, composition, and compliance of samples, such as detecting wine fraud or contaminant presence. The company differentiates itself through its massive, distributed lab network and broad portfolio, enabling standardized testing at scale and fast turnaround across many industries, rather than relying on a single specialty or location. Its goal is to protect public health and safety by delivering accurate, comprehensive testing data and helping clients meet regulatory and quality requirements.

Company size
10,001+
Company stage
IPO
Headquarters
Luxembourg
Founded
1987

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