Holland America Line

Operates cruise ships to global destinations

Assistant Stateroom Steward

Janitorial ServicesUpdated on Nov 14

Full-timeManila, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

High school education.
A minimum of 2 years of experience as a Stateroom Steward or in an equivalent hospitality-industry function.
The ability to carry at least 40 lbs.
The ability to work well and communicate effectively with shipboard personnel.
The ability to multitask and handle constantly changing priorities.
Basic knowledge of public health and sanitation protocols related to staterooms.

Responsibilities

Take charge of the Housekeeping team assigned to provide guest stateroom service.
Clean and supply all assigned staterooms in accordance with Housekeeping procedures and standards, following Perfect Stateroom Set-up and other training guidelines.
Provide morning guest stateroom service and applicable evening turndown service in a timely manner.
Maintain the cleanliness of guest staterooms and balconies, as applicable.
Distribute guest amenities, including ice, fruits, tote bags, chocolates, parcels, flowers, gifts, paperwork, and shore-ex tickets, as required.
Provide each embarking guest with a stateroom orientation, introduce their teammate, and provide a name card at introduction.
Report safety or maintenance concerns and damaged, defective, or missing items via IVR or to the immediate supervisor.
Handle delivery of necessary laundry, dry-cleaning, and pressing services, and provide shoeshine service as requested.
Interact with guests and handle requests or complaints in a timely manner.
Help the Assistant Stateroom Steward distribute embarking guest luggage in a timely manner, handling it carefully to avoid damage to corridor walls or other structures.
Help the Assistant Stateroom Steward maintain corridors, the steward station or locker, ice machine, pantry, and other areas within the assigned section in accordance with HAL standards.
Provide on-the-job training to the Assistant Stateroom Steward in Housekeeping standards and regulations.
Administer all required paperwork for the assigned section, including safety, lost-luggage, and other checklists.
Comply with House Rules, Safety Regulations, Environmental Guidelines, public health regulations, instructions and standards, and relevant ship health and safety procedures.
Comply with company policy regarding waste separation and environmental compliance.
Promote the use of the company’s proprietary Navigator App and acquire the skills and knowledge necessary to assist guests with using it.
Maintain professionalism, integrity, honesty, attendance, punctuality, and personal appearance.
Perform other duties as assigned by the Housekeeping management team, including health, environmental, safety, and security responsibilities.

Desired Qualifications

One year of shipboard experience as a Stateroom Attendant or in an equivalent function.

Provides guest stateroom service as a shared responsibility with the Assistant Stateroom Steward.

In charge of the Housekeeping team assigned to provide guest stateroom service.
Clean and supply all assigned staterooms, in accordance with Housekeeping procedures and standards, by following Perfect Stateroom Set-up and other training guidelines.
Provide morning guest stateroom service and applicable evening turndown service, in a timely manner.
Maintain cleanliness of guest staterooms, and balconies as applicable.
Distribute guest amenities such as ice, fruits, tote bags, chocolates, parcels, flowers, gifts, paperwork, shore-ex tickets etc., as required.
Provide each embarking guest with a stateroom orientation, introduce their teammate and provide name card at introduction.
Report any safety or maintenance concerns, damaged, defective or missing items via IVR or to immediate supervisor.
Handle the delivery of all necessary laundry / dry cleaning / pressing services as required and shoeshine service as requested.
Interact with guests and handle all requests or complaints in a timely manner.
Help the Assistant Stateroom Steward to distribute embarking guest luggage in a timely manner, handling with care and being mindful to avoid damage to corridor walls or other structures.
Help the Assistant Stateroom Steward to maintain corridors, steward station/locker, ice machine, pantry and other areas within assigned section, in accordance with HAL standards.
Interact with co-workers in positive and professional manner.
Provide on-the-job training to Assistant Stateroom Steward in all Housekeeping standards and regulations.
Administer all required paperwork for assigned section (safety, lost luggage and other checklists).
Comply with all House Rules, Safety Regulations, and Environmental Guidelines.
Comply with all public health regulations, instructions and standards.
Maintain positive, effective, and respectful working relationships with co-workers, supervisors, managers and officers within and across department boundaries.
Adhere to ship’s relevant health & safety procedures as required
Comply with company policy regarding waste separation and environmental compliance.
Actively promote the use of the company’s proprietary Navigator App and responsible for acquiring the necessary skills and knowledge to effectively assist guests with the workings of the App.
Uphold and display high standards of professionalism, integrity, honesty, attendance, punctuality, and personal appearance.
Perform other miscellaneous duties as assigned by the Housekeeping management team.

High School Education
Minimum 2 years of experience as Stateroom Steward or equivalent function in the hospitality Industry
Preferred 1 years of shipboard experience as Stateroom Attendant or equivalent function.
Needs to be physically able to carry at least 40 lbs.
Able to work well and communicate effectively with both shipboard personnel.
Ability to multi-task and handle constantly changing priorities.
Basic Knowledge of public health and sanitation protocols related to staterooms.

Note: Other duties as assigned included and not limited to Health, Environmental, Safety and Security responsibilities.

About the Company

Holland America Line

Operates cruise ships to global destinations

Holland America Line operates a fleet of 11 ships that offer cruise vacations to destinations around the world. Its main product is a variety of guided cruises, with itineraries ranging from popular Caribbean and European trips to exotic routes in Alaska, South America, the Panama Canal, Australia, Asia, and unique voyages to places like the Amazon and Antarctica. The cruises work by combining planned routes, on-board services, and shore excursions; guests enjoy meals, entertainment, and activities while traveling to multiple ports. The company differentiates itself with a long history (over 150 years), a focus on “modern classic” ships, and a wide mix of traditional itineraries plus extended Grand Voyages and special itineraries that emphasize destination immersion and comfort. Its goal is to deliver excellence by creating once-in-a-lifetime experiences for guests, supported by a strong employee program, travel perks, health plans, and professional training for staff.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Seattle, WA
Founded: 1873

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