Client Success Director
EverService
Client Success Director
EverService
End-to-end, tech-enabled business services platform
Salary Range: 150000 to 170000 (Currency: USD) (Pay period: per-year-salary)
iLawyer builds websites and growth programs for law firms. Our work sits where marketing spend turns into signed cases: design-led websites, paid search and Local Services Ads, and the search visibility that now includes AI answers.
iLawyer is part of EverService Holdings, a Sunstone Partners-backed operator whose brands also include LawRank and RYNO. We have an office in San Diego, but this role can be based anywhere in the US.
As Client Success Director, you will own the relationships, retention and growth of iLawyer's client base, and lead the team that serves it.
The Mandate
The team is talented. The structure around it is not built yet: no standard onboarding, review cadence, health scoring or reporting. Building that is half the job.
The other half is credibility. You can sit across from a managing partner and explain how clients find, choose and sign with a law firm, from search and AI answers to the website to intake.
Your bonus ties to keeping clients and growing them.
Retention & Growth
Own gross revenue retention and net expansion across the book
Act as executive sponsor for the highest-value firms. Know their business goals, not just their campaigns
Spot at-risk accounts early and run the save plan
Work with Sales leadership to turn expansion playbooks into scope growth: new services, larger programs, new practice areas
The Operating System
Document how accounts are run today, then design the minimum structure that works: onboarding, QBRs, account tiers, health scoring, escalation paths and SLAs.
Select and configure the tools. Build reporting on retention risk, account health and the expansion pipeline. Cut manual reporting with repeatable templates and automation.
Run the team inside EOS with rocks, a scorecard and weekly L10s.
The Team
Define roles, set standards, coach to performance, plan capacity and hire as the book grows.
Funnel expertise
Advise clients across the full funnel: local and organic search, paid and LSA, website conversion, intake and GEO.
Work with Product and delivery leaders to turn client needs into services we can sell and deliver.
Stay current on attorney advertising rules and platform changes that affect law firms.
Key Relationships
Vice President, iLawyer: Your direct manager. Agrees on priorities, rocks, and the scorecard with you.
Sales & Revenue Leadership: Co-owns expansion. Sales sets commercial terms and playbooks; you run them inside the book.
Product Leadership: Source of the services you sell. You bring back what clients ask for and what is missing.
Paid Media & Web Delivery: The teams behind client results. You hold the client view and close the loop on systemic issues.
Marketing: Inbound and brand. You supply client proof points and retention insight.
EverService Leadership: Quarterly reporting on retention risk, account health and the expansion pipeline.
What Winning Looks Like
First 30 Days: You have met the team and the top accounts by revenue and mapped how accounts really run today. Retention, expansion and at-risk accounts are baselined. A current-state memo is delivered, with an investment ask if needed.
First 60 Days: The minimum viable system is shipped: onboarding checklist, QBR template, health score v1 and an escalation path. A weekly retention and expansion forecast is running. The top 10 expansion opportunities are named, each with an owner.
First 90 Days: Operating rhythm and scorecard are live. Every account has a tier, an owner, a health score and a next-review date. Retention and expansion targets are agreed. A 12-month org and capacity plan is delivered.
8+ years client-facing at a digital marketing agency or professional services firm.
3+ years leading a team in account management or client success, including hiring and performance management.
Retention and expansion results you can quantify.
Experience building or rebuilding account processes from little structure.
Working command of SEO, paid search and website conversion, and current on GEO and AI search.
Executive-level communication, written and in person.
Strongly Preferred Qualifications
Experience serving law firms (agency, legal marketing or legal tech). Another high-ticket, lead-driven, regulated vertical such as medical, dental or financial advisory is a close second.
Familiarity with state bar advertising rules.
Experience with LSA, call tracking and intake-driven lead flows.
EOS experience.
Bachelor's degree, or equivalent experience.
We've Got You Covered! iLawyer Marketing is proud to offer a variety of benefits to support employees and their families, including:
EverService is a global holdings company specializing in B2B professional services for companies of all sizes, helping them to grow and scale. After years of operating across both marketing and engagement verticals, EverService has streamlined its portfolio and now concentrates exclusively on driving growth within its marketing ecosystem. Through its vertically integrated brands, EverService delivers performance-driven digital marketing solutions across the legal, home services, and professional services industries. Our agencies specialize in SEO, paid media, website design and development, conversion optimization, creative services, and analytics, leveraging advanced technology and AI to deliver measurable business impact. Backed by deep industry expertise and a commitment to scalable, data-driven execution, EverService is the trusted growth engine for the sectors we serve, helping businesses strengthen their online visibility, generate high-intent demand, and drive measurable, sustainable growth through digital marketing.
This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
End-to-end, tech-enabled business services platform
EverService is a parent company formed through a strategic roll-up of specialized brands to deliver end-to-end, tech-enabled business solutions. It unites services such as digital marketing, customer engagement, and support under one umbrella, incorporating Blue Corona (SEO and web design), RYNO Strategic Solutions (digital strategy), and Alert Communications (24/7 answering and intake), among others. The product suite works by integrating these acquired brands to provide coordinated, cross-sold services for clients, creating a seamless experience across marketing, communications, and back-office support. Its goal is to offer scalable, comprehensive solutions for businesses in sectors like legal, healthcare, and home services, helping clients attract, engage, and support customers efficiently, with growth funded through acquisitions, debt, and private equity.
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