Diesel Workshop Supervisor

Job Summary:

We are looking for a talented Diesel Workshop Supervisor to join our high performing team in Carole Park, QLD.

In this role, you will complete repairs and rebuilds on engine products in a service workshop independently while coaching and developing less experienced technicians

You will make an impact in the following ways:

• Independently perform diagnostics and complete complex repairs 
• Maintain productive customer relations and ensures prompt and efficient attention to customer needs to minimize customer product downtime
• Coaches on preventative maintenance and/or repairs completed by more experienced technicians and/or customer technicians; may provide work direction to others; may review repair plans, parts and tool lists, etc
• Manage parts and spares inventory 
• Escalate unresolved issues to product specialists / Supervisor
• Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Identify additional sales and service opportunities with customer
• Maintain work area and tools for cleanliness and proper operation
• Adheres to and ensures adherence of technicians to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor

Critical Competencies:

• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
• Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
• Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
• Electrical Knowledge - Demonstrates knowledge of Cummins and industry standards on working with low and/or high voltage by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies basic electrical theories and electronics components knowledge using appropriate tools and procedures to diagnose and repair products safely and efficiently.
• Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
• Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
• Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
• Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Additional Information:

• Full Time / 38 hours per week
• Rotational Shifts (day/afternoon)
• Overtime as required – Penalty rates paid for all work above 38 hours
• All your Safety equipment / PPE and uniforms are provided and laundered
• Domestic Relocation may be offered for the right candidate 
• Local Valid Drivers License (Preferred) 

Experience:

• Apprentice Trained Engine Technician (Cert III)
• Advanced level of workshop or field service experience required
• Advanced level knowledge of and experience with engine products
• HR License preferred 
• Experience providing technical advice and coaching to more junior technicians (preferred)