Wellness Program Coordinator

Description

WebMD Health Services is part of the WebMD family. We have been designing well-being programs for employers and health plans for over 20 years. Our mission is to empower organizations and their populations to improve well-being through personalized, strategic partnerships.

OVERVIEW:

WebMD Health Services (WHS) is a division of WebMD whose mission is to provide expert guidance that inspires people to take charge of their health. We help people understand their health risks, make informed health care decisions, and adopt lasting behavior changes to live healthier lives. Our health, wellness, and transparency services support programs offered by employers, health plans, and government organizations. Learn more at webmdhealthservices.com.

WebMD is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

POSITION DESCRIPTION:

The Well-being Program Coordinator will play a key role in driving engagement, health education, and fitness programming within the client’s Wellness Center. This multifaceted role combines group fitness instruction, facility operations, and health education content creation. Content creation. The ideal candidate will have a background in health promotion, exercise physiology, and/or nutrition, along with a passion for helping others, strong organizational skills, and the confidence to present to groups and build community. This hybrid position requires onsite presence three to four days per week, with the schedule varying based on weekly needs and work location. This position offers the opportunity to promote well-being across a large public-sector organization and its surrounding community.

In this role you will:

Fitness Instruction & Wellness Center Operations

• Lead engaging group fitness and yoga classes for participants of varying fitness levels, with flexibility to teach during midday and early evening hours two to three days per week.

• Manage daily Wellness Center operations, including front-desk coverage, member inquiries, facility cleanliness, and a welcoming environment.

• Promote a positive workplace wellness culture and encourage healthy lifestyle behaviors.

Wellness Program Coordination & Implementation

• Support the day-to-day delivery of wellness programs in collaboration with the client and WebMD Health Services account team.

• Coordinate wellness challenges, nutrition workshops, program kick-offs, and other health education initiatives.

• Support the marketing, communication, and implementation of the upcoming Wellness Credit program to increase employee awareness and participation.

• Develop and maintain program schedules, timelines, and resources to ensure successful execution.

• Coordinate meetings, communications, and follow-up with internal and external stakeholders.

Communications & Content Creation

• Create health education materials, flyers, presentations, and digital content that promote healthy lifestyles and wellness programs.

• Collaborate with the Engagement Advisor to customize communications and develop original, client-specific materials.

• Support marketing and engagement strategies that increase program awareness and participation.

Employee Engagement & Community Outreach

• Represent the wellness program at health fairs, special events, and activities at the Wellness Center and partner locations.

• Build relationships, site contacts, employees, and stakeholders to strengthen engagement and foster a culture of well-being.

Events, Biometric Screenings & Onsite Services

• Coordinate seasonal biometric screenings and other in-person health assessments, including travel to client sites throughout the region during peak periods.

• Support the planning, logistics, and delivery of onsite wellness events and health education activities.

• Provide onsite support for fitness facilities, screenings, and other wellness services as needed.

• Support our Wellness on Wheels program across the county when needed. 

Program Performance & Continuous Improvement

• Monitor program engagement and performance and support strategies to improve participation and effectiveness.

• Identify opportunities to streamline processes, enhance service delivery, and improve the wellness program experience.

• Support WebMD Health Services product and service expansion, service model design, and improvement initiatives.

• Perform other account-specific duties as assigned by the client or WebMD Health Services.

QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• BS/BA in a Health-Related Field or 7 years’ experience in lieu of degree. 

• Minimum of 2 years Wellness Coordinator or similar client-facing experience.

• Group Fitness Instruction or Personal Trainer AND Yoga Teacher Certification required.

• CPR/AED and First Aid certification (or willingness to obtain upon hire).

• Demonstrated ability to successfully manage relationships with multiple client stakeholders in a dynamic environment.

• Familiarity with MS Office suite including Word, PowerPoint, and Excel.

• Excellent interpersonal, communication, and public speaking skills.

• Strong organizational skills with the ability to manage multiple projects (events, classes, desk coverage).

• Proficiency in creating digital content/marketing materials (experience with Canva or similar tools is a plus).

Salary range: $68,000 - $72,000

Benefits: Employees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:

• Health Insurance (medical, dental, and vision coverage)
• Paid Time Off (including vacation, sick leave, and flexible holiday days)
• 401(k) Retirement Plan with employer matching
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Commuter and/or Transit Benefits (if applicable)

Eligibility for specific benefits may vary based on job classification, schedule (e.g., full-time vs. part-time), work location and length of employment.

As a member of WebMD Health Services, you may have access to confidential and sensitive information (including Protected Health Information) that will require you to follow additional protocols to ensure the security of our data. As a core requirement, you must implement and act in accordance with the organization’s information security policies; protect assets from unauthorized access, disclosure, modification, destruction or interference; execute security processes or activities; and report security events or potential events or other security risks to the appropriate parties within the organization.