Claims Supervisor

Position Summary

Supervises, trains, and monitors the activities of assigned claims adjusters and other claims personnel. Assists the Claims Leadership in the overseeing and handling of claims.

•  This position will supervise Property Adjusters
• This is an in office position preferably in Richmond, VA
• The candidate will be an in-office Supervisor, but can work from any office from within the Southeast Regions footprint (Silver Spring, Hagerstown, Richmond, Maryland, Raleigh, Charlotte NC, or Parkersburg WV).  
• The supervisor will be expected to travel 1 week per month to conduct ride alongs and agency visits/functions.
• Eligible for 52 day work remote bank.

Duties and Responsibilities

• Manages overall operations of designated area of authority.   Interviews, hires, trains, and directs personnel.  Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
• Reviews claims on a regular basis in accordance with company policy. reviews adjusters’ files for coverage and adequate reserves, acts as a resource for answering claims questions, provides additional services as required and takes action as necessary. Reviews claim correspondence and provides counsel on further action. 
• Resolves coverage and other unusual questions within designated authority.  Conducts related research as necessary.
• Maintains and applies working knowledge of adjusters’ files and statutory laws.
• Makes recommendations to and participates with the Claims Manager in developing and evaluating claims procedures.  
• Handles claim complaints and inquiries. 
• Assists the Claim Manager and may act on manager’s behalf as necessary.
• Receives and directs the processing of legal papers served upon ERIE involving claims action and directs activities of outside legal counsel as required.
• Assists in preparation for trial procedures and attends pre-trial functions and trials as necessary. 
• Reviews reports, payments and buyer information; and, in some instances, negotiates with salvage auctions and salvage yards on behalf of the company as required.
• Contributes to projects, initiatives, teams, or other assignments to support business strategy, objectives, expectations, or operational outcomes.
• This position requires the incumbent to serve on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.[AL2.1][AL2.2][RS2.3][AL2.4][RS2.5]

The first five duties listed are functions identified as essential to the job.  Essential functions are those job duties that must be performed in order for the job to be accomplished. 

Regular and predictable attendance is an essential job function. For certain positions at ERIE, including leadership roles, regular and predictable onsite presence may also be an essential job function based on business and operational needs.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Capabilities

Qualifications

Minimum Education and Experience Requirements 

• High school diploma or equivalent and six years of claims related experience required; or
• Associate degree and four years of claims related experience required; or
• Bachelor’s degree and two years of claims related experience required.

Additional Experience 

• Experience using estimating software preferred.
• Experience in a leadership role preferred.
   

Designations and/or Licenses 

• Completion of Associate in Claims (AIC) designation preferred. 
• Appropriate license(s) as required by applicable state(s), including the ability to secure and maintain dual or multiple licenses as business needs require.
• Valid driver’s license required. 

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Physical Requirements