Practice Manager - New York
$70k - $82.5k/yr
Mid, Senior
New York, NY, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
- At least 4 years of experience working in a veterinary or human healthcare practice and at least 2 years of experience directly managing a team, coaching performance, and leading through change.
- Strong business acumen and the ability to use data to derive insights.
- Ability to read, understand, and manage profit and loss statements.
- Comfort with technology platforms, including Excel and Google Suite, and ability to learn new software and technology quickly.
- Ability to work autonomously.
- Ability to prioritize multiple tasks with tight deadlines.
- Customer-service orientation and attention to detail.
- Ability to lift at least 25 pounds occasionally and stand for extended periods as necessary.
- Flexibility to work occasional weekend or evening duties.
- Availability to work one weekend day per quarter and be on call one weekend per month for emergency situations outside regular business hours; the manager must be reachable and responsive, though calls are expected to be infrequent.
Responsibilities
- Manage, develop, and lead a high-performing team in providing exceptional hospitality and care.
- Lead practice team meetings with clinical leadership to communicate operational updates and drive change.
- Uphold a culture of safety, compliance, collaboration, and inclusivity.
- Manage bi-weekly payroll, timekeeping, and attendance for practice employees.
- Handle escalated member situations and enlist regional leadership support as needed.
- Maintain oversight of the practice and lead the team in meeting facility and brand standards.
- Grow and develop the team, foster an inclusive environment, and own staff engagement; plan and execute larger quarterly team outings or events.
- Act as the hiring manager and partner with recruiting to grow the practice and manage backfills.
- Oversee new-employee onboarding to ensure understanding of workflows and processes.
- Oversee and analyze the practice's profit and loss and revenue by type, identify trends, and grow revenue with support from regional leadership.
- Manage the practice budget to build and maintain profitability, including cost of goods, labor, and inventory.
- Review key performance indicator dashboards daily, weekly, and monthly, and create business plans for the practice.
- Collaborate with the managing veterinarian and regional leadership to meet and exceed clinic revenue targets.
- Manage and optimize appointment schedules, including surgery and specialist bookings, to maximize doctor and nurse utilization while ensuring adequate coverage.
- Create, update, and maintain quarterly nursing and member-experience schedules in line with practice budgets and forecasted revenue.
- Partner with headquarters and regional leadership to create, review, improve, and implement initiatives and processes, and ensure practice team members follow them.
- Oversee practice ordering and manage office, medical, and retail inventory.
- Drive effective de-escalation practices and handling of potentially difficult situations.
- Ensure a consistent, high-quality client experience by maintaining smooth practice operations, addressing issues promptly, and fostering a welcoming, client-focused environment.
- Monitor and respond to client feedback from Net Promoter Scores, online reviews, and in-person interactions; escalate trends or concerns to leadership and support improvements.
Desired Qualifications
- Experience in a hospitality role and/or a fast-paced startup is a plus but not required.
- Experience reading, understanding, and managing profit and loss statements is a plus.
About the company
Small Door Veterinary runs urban, membership-based veterinary clinics with telemedicine. Members pay an annual fee to receive benefits like one annual exam, 24/7 telemedicine access, and guaranteed same- or next-day appointments, plus in-clinic services supported by on-site labs, radiology, and surgical suites; non-members pay for additional services with upfront pricing. The model emphasizes salaried staff and staff well-being, operates as a Public Benefit Corporation and Certified B Corporation, and designs clinics to be stress-free under guidance from animal behavior experts. Its goal is to improve urban pet care by making visits more accessible and predictable while supporting veterinary teams and providing clear upfront pricing.
Company Size
51-200
Company Stage
Debt Financing
Total Funding
$121.5M
Headquarters
New York City, New York
Founded
2017
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Simplify's Take
What believers are saying
- Cambridge opened September 28, 2026, and management plans more Boston openings.
- The combined company still runs 59 clinics, adding growth without rebuilding the brand.
- Florent Peyre leads the merger, preserving Small Door's technology-enabled operating model.
What critics are saying
- Bond Vet integration threatens culture and service quality across 59 clinics through 2027.
- BBB lists 11 complaints and only one closure in twelve months.
- Bridge Bank's $20 million debt raises refinancing pressure if expansion misses targets.
What makes Small Door Veterinary unique
- Small Door bundles 24/7 telehealth, transparent pricing, and dedicated care teams.
- The July 2026 Bond Vet merger created 59 clinics serving 500,000 pets.
- AAHA accreditation across Small Door locations signals premium clinical standards and consistency.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Time Off
- Parental Leave
- Holiday Leave
- Monthly Health & Wellness stipend
- Discounted veterinary care for your loved ones
- Upward mobility and growth opportunities
- Health, dental + vision insurance