Customer Logistics Program Manager

Meet the Team

Join our Global Customer Logistics and Supply Chain Operations team, where we shape the future of enterprise delivery and customer fulfillment! We combine innovative technology with focused operational execution to deliver reliable, efficient, and sustainable logistics experiences for our customers. In this role, you will collaborate with cross-functional partners across sales, manufacturing, distribution centers, and freight carriers to lead delivery programs worldwide.

You will build and maintains relationships with internal & external teams such partner management, sourcing, CM partners, peers and interested parties, to ensure clear communication, address complex challenges and deliver successful outcomes.

Your Impact

You serve as the primary connection between Cisco’s supply chain operations, service providers, and customers. Your role is to ensure smooth, efficient logistics by using data and smart tools to provide a seamless delivery experience and high operational performance.

Key Responsibilities

• Project Leadership: Guide projects from initial concepts to final delivery. You manage the full lifecycle, ensuring every initiative remains on track, within scope, and aligned with shared objectives.

• Logistics & Data Excellence: Apply supply chain insights and digital tools to monitor performance. Your work helps maintain reliable delivery schedules and keeps operations running smoothly for both inbound and outbound shipments.

• Operational Connectivity: Act as a central partner across Sales, Customer Experience, and Manufacturing teams. You bring these groups together to support account fulfillment and build stable, scalable logistics workflows.

• Process Innovation: Simplify daily work by designing standardized tools and templates. By integrating useful technology, you make resource planning and performance tracking more accessible and efficient for everyone.

• Unified Alignment: Build strong working relationships with internal teams and external partners. You facilitate open communication, ensuring all parties are informed, supported, and aligned on project goals.

• Performance & Quality: Maintain a steady focus on On-Time Delivery and quality benchmarks. You use clear metrics to highlight successes and find opportunities to improve how we deliver value to our customers.

Minimum Qualifications:

-Bachelor’s degree in Supply Chain Management, Industrial Engineering, Business Logistics, or a related field with 5+ years of relevant experience (or Master’s degree with 3+ years).

-Experience in Electronic Manufacturing.

-Extensive success driving customer-facing logistics programs, transportation, global order fulfillment workflows, and 3PL/carrier performance scorecards across dynamic distribution networks.

-Strong background analyzing supply chain data, freight spend, and operational metrics (such as On-Time Delivery and lead-time variance) using ERP systems and business intelligence platforms.

-English and Spanish language fluent.

Preferred Qualifications

-Recognized industry certification in supply chain or project management (e.g., APICS CSCP / CLTD, PMP, or Lean Six Sigma Green/Black Belt).

-Cross-functional leadership, negotiation, and conflict-resolution capabilities with a proven ability to influence diverse interested parties at all levels.

-Experience with advanced digital logistics tools, AI-supported supply chain visibility platforms, or automated logistics control towers.

-Working knowledge of international trade compliance, customs clearance procedures, and global import/export regulations.

-Proven ability to thrive in global, matrixed environments with communication capabilities.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.