Division Director - HOA Community Management, Team/Client Director

Division Director

Would you want to work in a stable, recession-proof industry? Are you interested in making a difference in a growing company? Are you a problem solver? Are you organized? Are you experienced in management and developing a larger team? Does working in a very fast-paced environment energize you? Do you work well under pressure?

The Division Director has a large scope of work to strategically create a direct impact on our fast-growing company and requires strong work ethic, proven problem-solving skills, strategic planning skills, ability to think quickly and recognize problems while quickly creating solutions, and the ability to support and develop employees. We are looking for visible leadership, and someone with a successful record of accomplishment in building relationships with clients.

We appreciate the people we work with and want to provide our people with the resources and flexibility they need to succeed. 

Prior experience in the HOA industry is preferred but not a disqualification.

Spectrum Association Management can offer you:

• Support structure for your learning and success including mentors, subject specific experts, training department, and executives

• A dedicated team environment

• A friendly and welcoming culture, with team and office activities

The Division Director oversees our business operations and sales in our San Antonio, Corpus Christi and Midland/Odessa Markets. The position will have approximately 45 work-family members which includes 3 Client Relations Managers.  As a team, you will manage and support the deadline-driven needs of local property associations and maintain our high standards for a fantastic work culture for our team.

SPECIFIC RESPONSIBILITIES

• This role is in command of the division and will report to the Vice President of Client Relations for Spectrum Association Management. Highly autonomous and proactive working performance is expected.

• Descriptive words for this role are customer operations, technical sales, people management, mentoring, leadership, positive attitude, and passion

• Approximately 40% of the time will be invested in relationship building and client relations with customers and support the sales and growth of the division. 

• Approximately 40% of the time will be invested in staff and team development. This role is an important culture developer and positive attitude, and mentor skills are required.

• Approximately 20% of the time will be on projects, change management implementation, learning and development and company activities

• Develop and maintain strong relationships with a large portfolio of customers

• Ensure optimized and consistent operations of a complex service product

• Team development, including monthly one-on-one employee meetings, development plans, and accountability conversations

• Uphold the company-wide commitment to provide amazing same-day customer service

• Other duties as assigned by the executive team