Customer Account Manager

Salary Range: 90000 to 100000 (Currency: CAD) (Pay period: per-year-salary)

What you'll do:

• Own and grow a portfolio of existing customers, identifying opportunities to expand adoption of Versapay’s payments, AR automation, collaboration, and cash application solutions. 
• Partner closely with Customer Success Managers to develop coordinated account strategies  and execute strategic account plans that drive customer outcomes and revenue growth. 
• Engage finance, accounting, and IT executives to understand their priorities, challenges, and transformation goals—positioning Versapay as a critical partner in increasing efficiency and accelerating cash flow. 
• Lead the commercial motion within your accounts, including opportunity identification, qualification, value articulation, proposal development, and commercial negotiation. 
• Serve as the primary point of contact for all sales-related activities, ensuring customers have a seamless experience throughout the expansion cycle. 
• Track and forecast pipeline activities, providing reliable updates to management and ensuring full visibility across customer stakeholders. 
• Collaborate cross-functionally with Product, Marketing, Solutions Consulting, and Implementation to bring the right expertise to each opportunity. 
• Act as a trusted advisor, teaching best practices, uncovering inefficiencies, and recommending tailored solutions that reduce manual work, strengthen controls, and increase the speed and volume of payments. 

What you'll bring to the team:

• 3-5 years of B2B SaaS sales experience - bonus points for previous experience in a tech startup selling into finance and exposure to accounting. 
• Experience managing and growing existing accounts, with a strong focus on relationship building and client retention. 
• Excellent communication, negotiation, and presentation skills, with the ability to articulate value propositions effectively. 
• Able to close mid-market deals without executive sponsorship. 
• A competitive attitude with an aptitude for developing your own business opportunities and seeing them through to final sale. 
• Strong track record of success crushing sales quotas and comfortable closing deals with an average selling price of $50K+. 
• Great energy that people gravitate toward and are able to sell the vision of digital transformation in the invoice-to-cash process to create a customer-centric experience for our clients’ end-customers. This is both an emotional sale for an innovative solution with your Technical Users and Buyers and a rational one that delivers great ROI for your Economic Buyers 
• A Challenger - able to lead with commercial insight, teaching your customers, tailoring your conversations, and taking control of the sales process 
• A natural learner - Curious, confident and enthusiastic. You love to ask questions and deeply understand your customer’s problems. 
• Well organized and can handle managing a lot of moving pieces at once, coordinating internal teams to bring the best that Versapay can offer to your clients. 
• Process-oriented and are an expert at maintaining excellent pipeline hygiene and accurate forecasting. 
• A bias toward action, love to dive in, and get stuff done, overdelivering on expectations and creating plans to close gaps in the forecast as they arise. 
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite and experience using Sales Engagement Platforms (Salesloft, Outreach, HVS, etc.)