OU Health

Academic health system delivering specialized care

Certified Medical Assistant - Head and Neck Clinic

Clinical Support & Patient AdministrationUpdated on Nov 11

Full-timeOklahoma City, OK, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or GED is required.
Three to five years of experience in patient care as a Medical Assistant or in a similar patient care role is required.
Basic Life Support certification from the American Heart Association is required upon hire.
One of the following certifications is required upon hire: Medical Assistant certification from American Medical Technologists; Registered Medical Assistant certification from the American Association of Medical Personnel or American Allied Health; Certified Medical Assistant certification from the American Association of Medical Assistants; Certified Clinical Medical Assistant certification from the National HealthCareer Association; National Certified Medical Assistant certification from the National Center for Competency Testing; or Nationally Registered Certified Medical Assistant certification from the National Association for Health Professionals.
Advanced knowledge of medical terminology is required.
The role requires the ability to interact professionally with healthcare practitioners and patients, communicate information effectively, observe and obtain information from relevant sources, work independently and as part of a team, complete tasks with attention to detail, maintain composure in difficult situations, and respond sensitively to others’ needs.
The position is safety-sensitive and subject to a zero-tolerance drug and alcohol standard under Oklahoma law.

Responsibilities

Provide direct patient care, including taking vital signs and patient histories, performing venipuncture and laboratory and x-ray tasks, making referrals, and handling patient phone messages as directed by the provider or clinical supervisor.
Adhere to National Patient Safety Goals appropriate to the position’s level of patient contact.
Contribute to patient assessment and reassessment.
Monitor and document patient status.
Manage a large call volume while maintaining professional telephone etiquette.
Organize workflow to meet patient needs in a timely manner.
Retrieve and transport medications, instruments, and supplies as needed.
Follow standard precautions while working with potential exposure to infections, communicable diseases, blood and body fluids, electrical equipment, and chemicals.
Stock exam rooms, take inventory, and order supplies.
Arrange scheduling with other healthcare professionals and facilities.
Assist with procedures, maintaining a sterile field and labeling specimens when necessary.
Gather and document information about patient condition, including laboratory values, pain levels, patient education needs, nutritional status, and potential complications.
Clean, sterilize, and/or perform high-level disinfection of scopes, probes, instruments, and equipment according to manufacturer instructions for use.
Participate in developing, implementing, and evaluating the plan of care and appropriate patient care interventions, which may include oral, intramuscular, intradermal, and subcutaneous medication administration, excluding narcotics, as directed by a physician or physician assistant.
Reinforce patient education about medications, post-surgical care, special diets, and treatment-plan changes.
Transmit prescription refills as directed.
Arrange hospital admissions and patient care services.
Precept new medical assistants as needed.
Participate in daily compliance audits, chart checks, and safety-event reporting.
De-escalate patient concerns.

Desired Qualifications

Completion of an accredited Medical Assistant Program is preferred.

Position Title:

Certified Medical Assistant - Head and Neck Clinic - Full-Time Days

Department:

SCC Head and Neck

Job Description:

The Certified Medical Assistant II works alongside Physicians and Advanced Practice Providers to provide direct patient care according to state and federal guidelines. This position plays an important role in the ambulatory setting by not only performing clinical and administrative duties but also helping patients feel at ease and understanding provider instructions.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

Provides direct patient care by taking vitals, patient history, venipuncture, lab, x-ray, referrals, and patient phone messages as directed by the provider and/or clinical supervisor
Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires
Contributes to the assessment/re-assessment of patients
Monitors and documents patient status
Manages large call volume while maintaining excellent telephone etiquette
Organizes workflow to meet patient needs in a timely manner
May retrieve and transport medications, instruments and supplies.
Moderate exposure to hazardous risks, including potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicals
Must follow standard precautions
Responsible for stocking exam rooms, taking inventory, and ordering supplies.
Makes scheduling arrangements with other healthcare professionals and facilities.
Assists with procedures. Maintaining sterile field and specimen labeling when necessary.
Gathers and documents information about patient condition, which include lab values, pain levels, patient education needs, nutritional status and potential complications
Performs cleaning, sterilization and/or high-level disinfection of scopes, probe, instruments and equipment according to manufacturer instructions for use.
Participates in the development of the plan of care, including implementation and evaluation of appropriate patient care interventions which may include oral, intramuscular, intradermal, and subcutaneous medication administration (exclusive of narcotics) as directed by a physician or physician assistant.
Reinforcing patient education about medications, post-surgical care, special diets, and changes in treatment plans.
Transmitting prescription refills as directed
Arranging for hospital admissions and patient care services
May precept new medical assistants
Participate in daily compliance audits, chart checks, and reporting safety events
De-escalate patient concerns

Minimum Requirements

Education: High School Diploma or GED required. Completion of an accredited Medical Assistant Program preferred.

Experience: 3-5 years of experience in Patient Care as a Medical Assistant or similar patient care role required.

License/Certification/Registration: Basic Life Support (American Heart Association) certification required upon hire.

Additionally, one of the following certifications are required upon hire:

Medical Assistant - American Medical Technologists (AMT)
Registered Medical Assistant - American Association of Medical Personnel
Registered Medical Assistant - American Allied Health
Certified Medical Assistant - American Association of Medical Assistants (AAMA)
Certified Clinical Medical Assistant - National HealthCareer Association
National Certified Medical Assistant - National Center for Competency Testing (NCCT)
Nationally Registered Certified Medical Assistant - National Association for Health Professionals

Knowledge/Skills/Abilities Required:

Advanced knowledge of medical terminology.
Ability to interact professionally with healthcare practitioners and patients.
Ability to effectively communicate information.
Ability to observe and obtain information from all relevant sources.
Ability to work independently and as a member of a team.
Must be detail oriented and complete work tasks.
Ability to maintain composure even in difficult situations.
Ability to be understanding and sensitive to needs of others.

This is a Safety Sensitive position under 63 0.S. 427.8 and is subject to a zero-tolerance drug and alcohol standard in compliance with Oklahoma law.

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

About the Company

OU Health

Academic health system delivering specialized care

OU Health is the flagship academic health system for Oklahoma, partnered with the University of Oklahoma, delivering advanced medical care for severe and life-threatening conditions. Its offerings come from a network of hospitals and specialists that use cutting-edge technology, clinical expertise, and research-driven practices to diagnose and treat patients, educate students, and train clinicians. OU Health differentiates itself through its status as Oklahoma’s academic health center, its collaboration with a major university, and a strong focus on inclusive culture, career development, and continuous improvement to provide compassionate, civil, and patient-centered care. The company aims to become Oklahoma’s destination of choice for healthcare, and to be Oklahoma’s Employer of Choice by attracting and retaining diverse talent who can contribute to innovative patient care and improved outcomes.

Company size: 1,001-5,000
Company stage: Grant
Total funding: $1.7M
Headquarters: Oklahoma City, OK
Founded: Not listed

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