Complex Adjuster

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the role

What you need to know:

• Handle and investigate all complex claims for Travel, Personal Accident, Cancer and Income Protection that have been allocated in accordance with agreed internal service levels, best practice requirements and against policy conditions.

• Develop and maintain technical and soft skills to enable accurate assessment and reserving of complex travel, temporary total disablement and permanent disablement and fatal accident claims in accordance with specific best practice guidelines and specified authority limit.

• Promote compliance with best practice for all aspect of claims assessment for travel and personal accident claims across the A&H book of business, knowing the specific procedures and processes that are applicable to Leisure, Voluntary Employees Benefits (Worksite) versus Corporate policies.

• Provide support to Team Manager on an ongoing basis and act as referral point for colleague disseminating learning.

• Assist Team managers with monitoring market/industry practices in claims handling and update the team on a timely basis.

• Build relationship with internal and external customers acting a point of referral.

• Complaints Champion for A & H Claims

• Proactively identify and review suspect/fraudulent claims on a consistent basis. Deal with suspect/fraudulent claims in accordance with internal fraud guidelines utilising approved suppliers. Act as referral point for peers encouraging the use of Key Fraud Indicators.

• Assist in the maintenance of procedural guides and training of less experienced staff on an ongoing basis.

• Focus efforts on continuously revitalising best practice standards including proactive Treating Customer Fairly & Fraud Management, reviewing processes and make recommendations to improve and update where appropriate.

• Project a positive image of the claims Department at all times leading by example.

What we’re looking for:

• Strong verbal and written communication skills.

• Time management - Ability to handle multiple priorities, organise work and meet deadlines.

• Strong administrative and report writing skills.

• Attention to detail.

• The ability to problem solve and develop new ideas to improve working practices.

• Lateral thinking.

• Strong customer service skills with Negotiating skills.

• A very knowledge of subject matter and ability to apply it to the role.

A look at our benefits

At AIG, we have a 100-year legacy of working to make the world a better place.  And that begins with our employees. We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, financial protection, and wellbeing. We provide a variety of leaves for personal, health, and family needs. For example, the “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

CL - ClaimsAIG Europe S.A. (Ireland branch)