Patient Housing Hospitality Clerk
SEARHC
Patient Housing Hospitality Clerk
SEARHC
Youth and family behavioral health care
SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.
Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.
Key Essential Functions and Accountabilities of the Job
General office duties such as answering telephone, copying, faxing, and scanning appropriate information to various departments.
Communicate any gaps in coverage to the supervisor.
Provide support for guest/escort by being accessible, empathic listening and through practical knowledge.
Utilize best judgement when assisting patients in and out of vehicles, with their baggage or with any other miscellaneous tasks.
Communicate with co-workers at shift change about issues that incoming staff need to know.
Notify supervisor when issues arise that are unable to be resolved.
Notify supervisor of any time off requests in a timely manner.
Approve timecard on a bi-weekly basis and notify supervisor of any issues.
Restock the supplies in the office and make a list of supplies that need to be ordered to be emailed to the supervisor.
Utilize email to communicate.
Other Functions
Transportation (Where applicable)
Create pick up appointments for the shuttle calendar.
Utilize the shuttle calendar to maintain a timely and organized schedule.
Update the schedule as needed throughout shift.
Fill gas tanks for vehicles once level reaches at or below a quarter of a tank.
Transport guests/escorts to/from ferry terminal, Alaska Airlines, and to/from hotel to SEARHC facility for appointments if requested; and
Maintain vehicle maintenance logs monthly and notify supervisor when completed.
Patient Housing (Where applicable)
Maintain a reservation key by updating any cancellations, dirty/clean rooms, and any guests checked in.
Monitor room availability and determine room assignments.
Call and reserve rooms at local hotels when housing is full.
Check every room for readiness prior to guest coming or confer with Housekeeping on room readiness.
Upon arrival of guest/escort, complete registration process including forms, and inform guest/escort of our amenities, additional services, and rules/policies of Patient Housing.
Be able to contact security and request assistance for any evictions at patient housing.
Monitor email for housing requests frequently and complete requests within a timely manner.
Clean common areas of patient housing facility including kitchen weekly or as needed.
Restock the kitchen supplies and make a list of supplies that need to be ordered to be provided to the supervisor.
Other duties as required.
Additional Details:
Education, Certifications, and Licenses Required
Experience Required
Knowledge of
Skills in
Ability to
Computer Skills
Position Information:
Work Shift:OT 8/40If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Juneau Youth Services provides emergency, residential, and community-based behavioral health care for children, teens, and their families in Alaska. Services are tailored and strengths-based, delivered in home-like, least-restrictive settings where trained caregivers and clinical professionals form therapeutic relationships to support youth development and family functioning. The programs operate under the Teaching Family Model and focus on keeping or reunifying children with their families when appropriate. The organization has about 25 staff and positions itself as the leading youth- and family-focused behavioral health provider in Juneau, aiming to help vulnerable youth succeed and thrive.
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