Manager – Chief of Staff

Manager, Chief of Staff (Hybrid)

The Bank Operations Chief of Staff Team supports an organization of approximately ~1,100 associates and contractors across four continents. As a Manager on the Bank Ops Chief of Staff Team, you will have the opportunity to both lead and support strategic business projects. In this exciting role, you will work closely with key stakeholders to deliver results that will directly impact Bank Operations organization. You will work with smart, talented people who will challenge you to excel and you will be rewarded for your passion and your achievements.

We’re seeking someone highly organized with proven ability to contribute to and drive strategic projects and execute on critical business and cultural priorities. This individual should be passionate about growing an inclusive culture for Bank Operations through programming and communications and who has excellent partnership and collaboration skills. They should have a strong attention to detail and be able to adapt quickly to changing priorities.

​As a Manager on the Bank Ops Chief of Staff Team, you will:

• Plan, design, manage, and execute project plans for large scale projects for Bank Operations

• Manage logistics and deliver key deliverables for Bank Operations Senior Leaders

• Provide strategic and tactical thought partnership to effectively drive project delivery

• Drive projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed

• Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation

• Forge relationships with key stakeholders to ensure delivery of commitments

• Identify ways to improve and streamline business routines 

• Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work

• Partner with communications partners and other key stakeholders to support Bank Operations communications needs as well as Senior leader communications needs. 

• Use Google tools and features to organize and enhance information sharing. 

• Work with a diverse group of individuals with a wide array of skills and perspectives who will challenge you to excel

The person will have:

• Outstanding collaboration and communication skills which are essential for interacting with key stakeholders across all levels

• Very strong critical thinking and excellent problem solving skills

• A proven track record of process and/or project management

• Strong attention to detail, combined with the ability to see and explain the big picture

• Organizational agility to adapt to changing demands 

• Excellent judgment and maintains confidentiality when necessary

• Highly motivated – willing to roll up your sleeves and get the job done

• Ability to identify and implement creative solutions

• Work experience achieving results with complex projects

Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 5 years of experience in project or process management 

• At least 3 years of experience with Google Suite Products 

Preferred Qualifications:

• Bachelor’s Degree or Military experience

• 7+ years of experience in project or process management 

• 3+ years of Chief of Staff functions experience

• 3+ years of experience writing communications and presentations for leadership and non-leadership audiences

• 3+ years of experience in event management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $158,400 - $180,800 for Manager, Chief of StaffRichmond, VA: $144,000 - $164,400 for Manager, Chief of StaffWilmington, DE: $144,000 - $164,400 for Manager, Chief of Staff

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).