Receptionist Workplace Coordinator

Job Description

The Receptionist Workplace Coordinator plays a critical role in creating a welcoming, organised, and high-performing workplace. This is a site based role and the position is responsible for the day-to-day presentation, functionality, and overall office experience.

With a strong focus on workplace pride, the role proactively maintains a professional, clean, and inviting environment supporting both employees and visitors.

Reporting to the Workplace Operations Manager, we ask that you have a service-first mindset to ensure the office operates seamlessly and delivers an exceptional workplace experience.

What you'll need to bring to the party

• Pride in presentation – takes ownership of maintaining a high quality office environment
• Proactive & self-motivated – identifies what needs to be done and acts without direction
• Service oriented mindset – genuinely motivated to support staff and enhance their experience
• Highly organised with strong attention to detail
• Strong communication skills and professional manner

What you'll be doing

• Reception & Front of House· Maintain a visible and professional front-of-house presence during main business hours.
• Deliver a professional and welcoming front-of-house experience, serving as the first contact for visitors, employees, and external partners while managing reception and incoming calls.
• Manage all visitor processes, including registration, sign-in procedures, visitor badges, temporary access passes, host notifications, and compliance with security requirements.
• Oversee mail and courier services, including receiving, distributing, scanning, and dispatching correspondence, packages, and deliveries.
• Maintain accurate reception records and administrative controls, including visitor logs and related documentation, ensuring operational efficiency and adherence to workplace standards. Workplace Experience & Presentation
  • Maintain a professional, welcoming, and well-presented office environment across reception, meeting rooms, kitchens, and common areas.
  • Conduct regular workplace inspections and daily opening/closing checks to ensure all spaces, furniture, equipment, lighting, and amenities are clean, functional, and ready for use.
  • Create a positive workplace experience that promotes employee wellbeing, engagement, and pride in the office.
  • Monitor workplace utilisation, standards, and office supplies, coordinating replenishment.
• Facilities, Hospitality & Executive Support
  • Support catering, hospitality, and event services for meetings, boardrooms, executive visits, and internal functions.
  • Prepare meeting rooms and support hybrid meetings through room setup, presentation readiness, and basic AV troubleshooting.
  • Be the primary point of contact for building management, contractors, vendors, and maintenance providers, ensuring timely resolution of issues.
  • Monitor workplace systems, security, access passes, printers, lockers, and office equipment to ensure smooth operations.
  • Support visiting executives and guests, ensuring a seamless and professional office experience.
• Administration, Compliance & Employee Support
  • Provide proactive daily support to employees, visitors, and team members, ensuring a high level of customer service.
  • Support onboarding and offboarding activities, including workspace preparation, equipment coordination, and access management.
  • Help with internal events, employee wellbeing projects, workplace communications, and administrative activities.
  • Maintain workplace records, purchase requisitions, invoices, supplier information, and shared administration inboxes.
  • Support health, safety, and security compliance, including emergency preparedness, incident reporting, Fire Warden and First Aid coordination, and adherence to workplace policies.

Qualifications

More about you

• Internal & external client focused, with good communication skills and fosters teamwork
• Adaptable to a changing environment
• Passion for working with people and administration
• Takes pride in their personal branding
• Recent business college graduate or looking to reenter the workforce, some flexibility available.
• You must have full working rights in Australia to be considered as we do not offer sponsorship for this role.

Why this role is critical to us

• You're the face and voice of our office as our first point of contact with our brand.
• Integral part of the Business Support Team whose function is to support the wider business
• This role is the administrative hub of our office.

Benefits/Perks:

• Novated Leasing & Salary Packaging
• Great compensation package and bonus / commission plan
• Core benefits including Experian shares discount and wellness program
• Flexible work environment
• Flexible time off including volunteer time off, personal leaves and paid holidays
• 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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