Functional Support Administrator
About the job
- Must possess a Department of Defense Secret clearance.
- Have at least three years of technical support experience.
- Have endpoint support skills.
- Have client/server troubleshooting skills.
- Have Windows administration skills.
- Have device configuration skills.
- Have user support skills.
- Provide first-line operational and technical support for BMx client/server devices, workstations, peripherals, communication devices, and associated operational support environments.
- Troubleshoot, install, configure, and sustain systems, and support operational readiness activities for BMx program office personnel and associated support infrastructure.
- Work with Help Desk personnel, system administrators, cybersecurity personnel, and technical subject matter experts to resolve user issues, maintain operational device readiness, troubleshoot accounts and access, and ensure operational support systems remain available.
- Support operational transition activities, endpoint support, hardware and software sustainment, and user-support coordination activities.
- Ensure maintenance, logistics, and PMEL personnel maintain functional access to BMx operational support environments.
- Security+ certification.
- Microsoft certifications.
About the company
American Operations focuses on national defense and security by delivering mission-critical technology solutions for federal partners. It runs two SB JV units with Tetra Tech Federal IT to expand capacity and capabilities (AAS and ATS). Its offerings include enterprise technology modernization, battlespace interoperability, aviation systems engineering and operations, facility and workspace management, and global logistics, delivered by TS-cleared, scalable teams and a multinational footprint. The goal is to help federal partners meet mission-critical requirements worldwide with end-to-end, scalable technology, interoperability, aviation, facilities, and logistics solutions.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Chantilly, Virginia
Founded
1983
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Simplify's Take
What believers are saying
- American Ops won OASIS+ prime status in 2026, expanding federal access.
- The company can chase task orders through 2034, extending sales runway.
- Current DoD repeat-business signals, including 23 awards, support sticky customer relationships.
What critics are saying
- NAVSEA facilities support contract N0002422F3001 expires 2027-04-05, exposing renewal risk.
- American Ops shows only $8.2 million current obligated awards, concentrating revenue with DoD.
- A lost recompete on the $17.9 million incumbent contract would hit 2027 revenue.
What makes American Operations unique
- American Ops targets federal defense work with TS-cleared teams and mission solutions.
- It holds prime OASIS+ domains through 2034, including Intelligence and Technical Engineering.
- Leadership boasts over $1.5 billion pipeline across AI/ML, interoperability, logistics, and facilities.
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Benefits
- Health Insurance
- 401(k) Retirement Plan
- Life Insurance
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Disability Insurance