Google

Runs Search and YouTube and builds Gemini AI

Engineering Manager - Cloud Support Platform

Engineering LeadershipPosted on Nov 9

Full-timeAustin, TX, USAIn-person

About the Job

Requirements

A bachelor's degree or equivalent practical experience is required.
Eight years of experience in software development is required.
Experience in technical leadership, leading project teams, and setting technical direction is required.
Experience in people management is required.

Responsibilities

Lead the Cloud Support Platform technical outlook, roadmap, and resilient architecture, directly influencing the broader Google Cloud strategy.
Partner with business stakeholders to balance technology investments across agent workflows, automation, and incident management.
Direct end-to-end software development, driving robust design, operations, and impactful, high-quality product launches.
Build and mentor a high-performing engineering organization through effective coaching, strategies, and succession planning.
Partner with product management, program management, and peer teams to resolve complex issues efficiently and deliver an innovative customer experience.
Shape the Cloud Support Platform outlook and roadmap, implement initiatives in phases, and collaborate with Cloud Product and Business teams across major Cloud product areas.
Develop solutions and systems that improve customer support and drive Google Cloud adoption by partnering with product and engineering teams.

Desired Qualifications

A master's degree or PhD in a related field is preferred.
Three years of experience in direct technical leadership and people management is preferred.
Experience in software development using one or more general-purpose programming languages, such as C/C++, Java, or Go, is preferred.

Lead the CSP technical outlook, roadmap, and resilient architecture, directly influencing the broader Google Cloud strategy.
Partner with business stakeholders to balance technology investments across agent workflows, automation, and incident management.
Direct end-to-end software development, driving robust design, operations, and impactful, high-quality product launches.
Build and mentor a high-performing engineering organization through effective coaching, strategies, and succession planning.
Partner with product manager, program management, and peer teams to resolve complex issues efficiently and deliver an innovative customer experience.

Minimum qualifications:

Bachelor’s degree or equivalent practical experience.
8 years of experience in software development.
Experience in technical leadership, leading project teams, and setting technical direction.
Experience in people management.

Preferred qualifications:

Master's degree or PhD in related field.
3 years of experience in direct technical leadership and people management.
Experience in software development using one or more general-purpose programming languages (e.g., C/C++, Java, Go).

Google Cloud’s mission is to make every business successful through AI by combining cutting-edge technology, infrastructure, and talent. AI/ML software engineers in Cloud bridge the gap between pioneering models and a massive product vehicle reaching billions. Our talent density and AI-powered tools drive rapid development, rooted in a culture of empowerment and a bias to action. In this role, you aren’t just building technology; you’re shaping the frontier of enterprise and driving the evolution of advanced models.

This is a unique opportunity to have a large impact driving Cloud’s growth and impact the customer and internal agent experience through multiple initiatives. Initiatives not only allows you to help shape the outlook and roadmap of the Cloud Support Platform and its implementation in phases, but also allows you to collaborate with many Cloud Product and Business teams and provide a unique opportunity to learn about multiple products and business processes across major Cloud product areas.

As Engineering Manager, you will be passionate about helping customer be successful in their Cloud journey and accelerate Google Cloud's growth through building solutions/systems. Cloud Support Platform (CSP) is working initiatives to contribute to the growth for Google Cloud. These initiatives range helping customers get better support to driving Cloud's adoption. This role will require involvement in shaping product outlook and delivering these initiatives by partnering with product and other engineering teams.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $207000 - $300000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Bachelor’s degree or equivalent practical experience.
8 years of experience in software development.
Experience in technical leadership, leading project teams, and setting technical direction.
Experience in people management.

About the Company

Google

Runs Search and YouTube and builds Gemini AI

Google runs the world's most used search engine and free services such as YouTube, Android, and Gmail, and it builds the Gemini AI models that work inside them. In 2017, its researchers invented the transformer, the neural network design behind ChatGPT and most other AI chatbots. People use these services without paying, and Google earns most of its money from ads placed beside search results and YouTube videos. Businesses rent computing power and Gemini models through Google Cloud, and Google also sells subscriptions and Pixel phones. Larry Page and Sergey Brin founded Google in 1998 as Stanford PhD students; it is based in Mountain View, California, United States, and is the main business of parent company Alphabet.

Company size: 10,001+
Company stage: IPO
Headquarters: Mountain View, CA
Founded: 1998

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