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Mercier Consultancy Group

French Speaking Customer Expert

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent French, spoken and written, is mandatory.
  • A valid EU passport or work permit is required for employment in Greece.
  • A genuine interest in consumer electronics and modern technology is required.
  • Proficiency in computer navigation and digital communication tools is required.
  • The ability to work effectively in a remote environment as part of an international team is required.

Responsibilities

  • Represent Dyson as a brand ambassador, providing premium support in the consumer electronics sector.
  • Manage customer inquiries about high-end home appliances and technology by phone, email, and chat.
  • Troubleshoot customer technical issues with Dyson products.
  • Provide professional advice in French to support high customer satisfaction.
  • Accurately document customer interactions in CRM systems.
  • Collaborate with internal teams to stay informed about developments in the consumer electronics market.
  • Meet and exceed personal and team KPIs and quality assurance standards.

About the Company

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