Expert Service Client
About the job
- Experience in retail, ideally in customer service.
- Ability to create a warm, immediate connection with customers and facilitate their customer journey through organization and responsiveness.
- Ability to understand customer needs and propose suitable solutions.
- Analytical judgment, composure when facing unexpected situations, and the ability to explain solutions clearly.
- Create a personalized customer experience through welcoming customers and optimizing product availability to match their actual needs.
- Manage customer flow and checkout to provide a smooth experience.
- Listen to and reassure customers, supporting them from arrival through after-sales service and proposing suitable financing, loyalty, accessories, and services.
- Diagnose customer needs, provide after-sales service, and resolve requests with clear explanations.
About the company
Boulanger is a French retailer of home appliances and multimedia with over 220 stores and a strong online presence. It markets products under three in-house brands—Listo, Essentielb, and Skillkorp—designed by its experts, and customers can shop in-store or online with services like same-day delivery in Paris, next-day delivery across France, setup, repair, remote or in-home assistance, subscriptions, rental options, and reconditioned products. It differentiates itself through a customer-first culture, expert guidance, clear solutions, and a broad ecosystem of post-purchase services, along with a focus on developing its employees. Its goal is to achieve high customer satisfaction by combining expert advice, convenient delivery and installation, flexible purchasing options, and omnichannel access.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Lesquin, France
Founded
1954
Get referred to Boulanger
See people who can refer or advise you
Simplify's Take
What believers are saying
- February 26, 2026 retail-media rollout targets 75 stores and 18.6 million annual customers.
- September 2026 Onet-le-Château opening and Blois launch extend Boulanger's physical footprint.
- Franchise leadership under Aurélien Châtelet, named January 2026, supports faster national expansion.
What critics are saying
- Boulanger closed twelve kitchen showrooms in January 2025, eliminating 57 jobs.
- Store relocations in Lyon and openings like Blois strain operations and staffing through 2026.
- Amazon, Fnac Darty, and marketplaces can commoditize hardware; margin pressure threatens store economics.
What makes Boulanger unique
- Boulanger runs 220-plus French locations with app, click-and-collect, and one-hour pickup.
- Its Hénin-Beaumont warehouse doubled picking productivity in six weeks after April 2025 Locus Robotics deployment.
- Boulanger combines appliances, electronics, services, and franchising under one national omnichannel brand.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance
- Meal Benefits
- Disability Insurance
- Company Equity
- Performance Bonus
- Profit Sharing
- Training Programs