Junior Process Associate
About the job
- A bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related field.
- Fresher or 1–2 years of experience in freight forwarding or related supply chain/logistics roles.
- Willingness and flexibility to work rotational shifts, including night shifts and weekends, based on business needs.
- Basic understanding of shipment coordination and logistics processes is preferred.
- Proficiency in e-commerce platforms.
- Proficiency in customer service management.
- Proficiency in logistics management systems and tools.
- Problem-solving and analytical abilities.
- Teamwork and collaboration.
- Communication and stakeholder management skills.
- A focus on quality and results.
- Learning agility.
- Business acumen.
- Strategic thinking.
- Adaptability and flexibility.
- Negotiation and influence.
- Emotional intelligence.
- Decision-making.
- Coordinate end-to-end shipment activities to ensure timely and accurate execution.
- Communicate and coordinate with shippers, carriers, customers, and internal teams on shipment-related matters.
- Review shipping and logistics documents in line with standard operating procedures and client requirements.
- Track shipments and proactively follow up with relevant stakeholders for status updates.
- Update systems accurately and on time, including uploading required documentation into applicable platforms.
- Provide professional and responsive phone and email support.
- Identify operational issues and escalate them effectively with clear, accurate, and detailed information.
- Contribute positively to a collaborative and productive work environment.
- Demonstrate flexibility and support scope expansion or additional responsibilities as required.
- A basic understanding of shipment coordination and logistics processes is preferred.
About the company
Shipa provides integrated logistics solutions for e-commerce, combining freight, fulfillment, delivery, and returns into a single platform accessible via APIs and web interfaces. It handles end-to-end shipping across 100+ countries with options like on-demand, same-day, next-day, and cross-border deliveries. Merchants can get freight quotes, book shipments, and track deliveries through one digital experience backed by a global network and technology. The goal is to simplify and scale online selling by offering reliable, transparent logistics that help merchants reach customers worldwide.
Company Size
201-500
Company Stage
Early VC
Total Funding
$100M
Headquarters
Dubai, United Arab Emirates
Founded
2016
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Simplify's Take
What believers are saying
- Shipa opened two Dubai fulfillment centers, expanding capacity for GCC e-commerce demand.
- Shipa launched new logistics content and Shipa Insights, signaling active product and market development.
- The 2022 iContainers merger expanded reach and supports more online freight bookings globally.
What critics are saying
- Shipa remains a branded arm of Agility, limiting standalone control and exit optionality.
- Competitors can replicate APIs and fulfillment; Shipa lacks clear proprietary moat beyond logistics execution.
- If Agility reallocates capital after the 2022 iContainers merger, Shipa's growth engine stalls.
What makes Shipa unique
- Shipa combines freight, fulfillment, delivery, and returns through APIs across 100+ countries.
- Agility backs Shipa with a digital freight stack and e-commerce fulfillment centers in Dubai.
- The Shipa Freight and iContainers merger created one of the top-five digital forwarding platforms.
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