Shipa

Global e-commerce logistics with API integration

Junior Process Associate

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeChennai, Tamil Nadu, IndiaNo salary listedHybrid

About the Job

Requirements

A bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related field.
Fresher or 1–2 years of experience in freight forwarding or related supply chain/logistics roles.
Willingness and flexibility to work rotational shifts, including night shifts and weekends, based on business needs.
Basic understanding of shipment coordination and logistics processes is preferred.
Proficiency in e-commerce platforms.
Proficiency in customer service management.
Proficiency in logistics management systems and tools.
Problem-solving and analytical abilities.
Teamwork and collaboration.
Communication and stakeholder management skills.
A focus on quality and results.
Learning agility.
Business acumen.
Strategic thinking.
Adaptability and flexibility.
Negotiation and influence.
Emotional intelligence.
Decision-making.

Responsibilities

Coordinate end-to-end shipment activities to ensure timely and accurate execution.
Communicate and coordinate with shippers, carriers, customers, and internal teams on shipment-related matters.
Review shipping and logistics documents in line with standard operating procedures and client requirements.
Track shipments and proactively follow up with relevant stakeholders for status updates.
Update systems accurately and on time, including uploading required documentation into applicable platforms.
Provide professional and responsive phone and email support.
Identify operational issues and escalate them effectively with clear, accurate, and detailed information.
Contribute positively to a collaborative and productive work environment.
Demonstrate flexibility and support scope expansion or additional responsibilities as required.

Desired Qualifications

A basic understanding of shipment coordination and logistics processes is preferred.

Junior Process Associate

Shipa · Chennai, India (Hybrid) · — · Posted 2026-05-10

Workplace: hybrid

Department: Shipa Ecommerce

Description

Job Summary:

We are seeking a detail-oriented and customer-focused Junior Process Associate to support shipment coordination and logistics operations. The role involves close coordination with shippers, carriers, customers, and internal teams to ensure smooth shipment handling, accurate documentation, and timely system updates.

Your Responsibilities:

Coordinate end-to-end shipment activities to ensure timely and accurate execution
Communicate and coordinate with shippers, carriers, customers, and internal teams on shipment-related matters
Review shipping and logistics documents in line with SOPs and client requirements
Track shipments and proactively follow up with relevant stakeholders for status updates
Update systems accurately and on time, including uploading required documentation into applicable platforms
Provide professional and responsive phone and email support
Identify operational issues and escalate them effectively with clear, accurate, and detailed information
Contribute positively to a collaborative and productive work environment
Demonstrate flexibility and support scope expansion or additional responsibilities as required

Requirements

Your Qualifications:

Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field
Fresher or 1–2 years of experience in Freight Forwarding (FFW) or related supply chain/logistics roles
Willingness and flexibility to work in rotational shifts, including night shifts and weekends, based on business needs
Basic understanding of shipment coordination and logistics processes is preferred

Your Competencies:

Technical:

E-commerce Platform Proficiency
Customer Service Management
Proficiency in logistics management systems and tools
Excellent problem-solving and analytical abilities

Behavioral:

Teamwork and Collaboration
Strong communication and stakeholder management skills
Quality and Results focused
Learning Agility
Business Acumen
Strategic Thinking
Adaptability and Flexibility
Negotiation and influence
Emotional Intelligence
Decision Making

Apply

Apply at Shipa

About the Company

Shipa

Global e-commerce logistics with API integration

Shipa provides integrated e-commerce logistics by combining freight, fulfillment, delivery, and returns into a single platform that connects to merchant systems via APIs and web interfaces. It supports end-to-end shipping across 100+ countries with on-demand, same-day, next-day, and cross-border options. The platform lets merchants obtain quotes, book shipments, track deliveries, and manage returns through a unified digital experience backed by a global logistics network. Its goal is to simplify online selling by delivering reliable, scalable, and transparent logistics that help merchants reach customers worldwide and manage shipping efficiently.

Company size: 201-500
Company stage: Early VC
Total funding: $100M
Headquarters: Dubai, United Arab Emirates
Founded: 2016

Recently Posted Jobs

Explore more opportunities at Shipa

See more jobs