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Dell Technologies

Makes PCs, AI servers and data storage systems

Technical Customer Success Manager - Account Management Services

Customer SuccessConfirmed live in the last 24 hours
Full-timeNo salary listedIn-person

About the Job

Requirements

  • At least 8 years of professional experience in IT infrastructure, cloud, or enterprise IT.
  • Knowledge and experience with servers, networks, storage, and client products.
  • Experience leading large-customer engagements or complex projects.
  • Experience in customer success, account management, or IT service management.
  • Experience driving projects across multiple departments.
  • Deep understanding of IT infrastructure.
  • Advanced problem-solving and decision-making abilities.
  • Data analysis and insight capabilities.
  • Ability to communicate with executives.
  • Native-level Japanese and English reading and writing proficiency.
  • Understanding of business models, key performance indicators, and financial metrics.
  • Ability to make proposals accounting for return on investment, cost, and growth.
  • Strategic thinking and decision-support capabilities.

Responsibilities

  • Develop medium- and long-term success plans based on customers’ business strategies, business models, and key performance indicators.
  • Propose technology strategies that contribute to return on investment, cost optimization, and growth.
  • Build relationships with and advise decision-makers, including C-suite executives.
  • Identify structural issues in large and complex IT environments and lead their resolution.
  • Coordinate responses to major incidents and collaborate with relevant departments.
  • Use data analysis to predict risks and advance preventive measures.
  • Coordinate with sales, support, product, and partners to optimize the customer lifecycle.
  • Support optimization of customer organizations, processes, and technology environments.
  • Maximize value by using service and product portfolios.
  • Use data and insights from Dell Technologies tools, including SCG, SupportAssist, and AIOps.
  • Make strategic recommendations based on failure trends and usage analysis.
  • Conduct reviews and support decision-making through MBRs, QBRs, and EBCs.
  • Design and promote operational improvements using AI and automation.
  • Share best practices internally and externally.
  • Demonstrate leadership in digital transformation initiatives.
  • Provide insights informed by industry and technology trends.
  • Provide feedback to improve products and services.

Desired Qualifications

  • Experience negotiating with executives.
  • Business-level English proficiency.
  • Experience with AI or data utilization.
  • ITIL, PMP, or similar certifications.
  • Knowledge of specific industries such as finance, manufacturing, telecommunications, or public services.

About the Company

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Dell Technologies

Makes PCs, AI servers and data storage systems

Dell Technologies makes laptops, desktops, servers, data storage and networking equipment for businesses, governments, schools and consumers, and it builds many of the server racks inside large AI data centers. In 2016 it completed its $67 billion purchase of storage maker EMC, then the largest technology deal ever. One division sells PCs, monitors and Alienware gaming computers, while the other sells PowerEdge servers, storage arrays and networking gear to companies running their own data centers. Dell earns money from those hardware sales plus support, financing and subscription services. Michael Dell founded the company in 1984 from his University of Texas dorm room, and it is based in Round Rock, Texas.

Company size
10,001+
Company stage
IPO
Headquarters
Round Rock, TX
Founded
1984

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