Portnox

Cloud-native Zero Trust NAC platform

Onboarding Engineer

Implementation & Technical Account ManagementUpdated on Nov 13

Full-timeTexas, USANo salary listedRemote

About the Job

Requirements

Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching, and wireless connectivity.
Experience owning technical implementations or resolving difficult infrastructure problems, with the ability to explain decisions and results.
Ability to learn 802.1X independently through documentation, hands-on testing, and focused questions, identify knowledge gaps, and close them without daily assignments.
Ability to test assumptions, follow evidence, determine when to involve others, and communicate observations and prior troubleshooting attempts.
Ability to lead technical conversations, explain tradeoffs, and remain patient under pressure.
Ability to manage several implementations, follow up without reminders, and surface risks early.

Responsibilities

Lead customer deployments of cloud-native network access control solutions from post-sales handoff through production, administrator training, and transition to ongoing support.
Understand customer environments, confirm scope and prerequisites, and build implementation plans with owners, milestones, and acceptance criteria; establish remaining validation when a customer has no completed proof of concept.
Lead technical working sessions, explain recommendations, and address blockers, scope changes, and unrealistic expectations early.
Guide wired and wireless deployments involving 802.1X, RADIUS, certificates, identity integrations, device compliance, and access policies.
Use logs, packet captures, and controlled testing to isolate problems.
Plan pilots, phased deployment, validation, and rollback procedures with customer teams.
Engage Support, Engineering, and Product in escalated issues with clear evidence, and own customer communication and next steps.
Train administrators, document deployed configurations, confirm agreed outcomes, and complete handoffs with outstanding work and receiving owners clearly recorded.
Work across networking, identity, and endpoint management, and use implementation learnings to improve deployment practices.

Desired Qualifications

Experience with identity platforms, endpoint management, or certificates.
Experience with Entra ID, Active Directory, Intune, Jamf, or Okta.
Experience with Portnox, Cisco ISE, Aruba ClearPass, Forescout, or Microsoft NPS.

You were going to look at it for five minutes. Now you have a test environment, a packet capture, and an unreasonable amount of interest in why it works on one laptop but not the other.

Portnox is hiring an Onboarding Engineer to lead customer deployments of our cloud-native network access control solutions. You’ll learn the product deeply, understand each customer’s environment, and take implementations from the post-sales handoff through production, administrator training, and transition to ongoing support.

You’ll work across networking, identity, and endpoint management, and help turn what you learn into better deployment practices.

Discovery and planning: Understand the customer’s environment, confirm scope and prerequisites, and build a plan with owners, milestones, and acceptance criteria. Some customers arrive without a completed POC; establish what still needs validation.
Customer leadership: Lead technical working sessions, explain recommendations, and address blockers, scope changes, and unrealistic expectations early.
Implementation: Guide wired and wireless deployments involving 802.1X, RADIUS, certificates, identity integrations, device compliance, and access policies.
Troubleshooting: Use logs, packet captures, and controlled testing to isolate problems. “Nothing changed” is useful context. You’ll still check.
Production rollout: Plan pilots, phased deployment, validation, and rollback procedures with customer teams.
Escalation and follow-through: Bring Support, Engineering, and Product into issues with clear evidence. Keep customer communication and next steps owned.
Training and transition: Train administrators, document the deployed configuration, confirm agreed outcomes, and complete the handoff with outstanding work and receiving owners clearly recorded.

Technical foundation: Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching, and wireless connectivity.
Relevant experience: Experience owning technical implementations or resolving difficult infrastructure problems. Be able to explain your decisions and results.
Independent product learning: Prior 802.1X experience isn’t required. Taking responsibility for learning it is. Drive your own ramp-up through documentation, hands-on testing, and focused questions. Identify knowledge gaps and close them without daily assignments.
Troubleshooting judgment: Test assumptions, follow evidence, and know when to involve others. Bring your observations and what you’ve already tried.
Customer communication: Lead technical conversations, explain tradeoffs, and stay patient under pressure. Certificates rarely respond to motivational speeches.
Organization and ownership: Manage several implementations, follow up without reminders, and surface risks while there’s time to act.
Helpful experience: Identity platforms, endpoint management, and certificates; tools such as Entra ID, Active Directory, Intune, Jamf, or Okta. Experience with Portnox, Cisco ISE, Aruba ClearPass, Forescout, or Microsoft NPS is a bonus.

About the Company

Portnox

Cloud-native Zero Trust NAC platform

Portnox provides cloud-native Zero Trust access control and cybersecurity solutions with a focus on network access control (NAC). Its cloud-based platform offers network visibility, risk monitoring, and automated security workflows to enforce access policies and maintain compliance across a organization's networks. Revenue comes from subscriptions to the platform and related services. What sets Portnox apart is its scalable cloud-native NAC that integrates visibility, risk assessment, and automated policy enforcement across a wide range of environments—from small and medium businesses to large government and enterprise clients. The company aims to help organizations securely manage who can access their networks and under what conditions, aligning with Zero Trust principles and continuous security posture improvement.

Company size: 51-200
Company stage: Series B
Total funding: $59.5M
Headquarters: Ra'anana, Israel
Founded: 2005

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