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Walgreens

Retail pharmacy chain with health services

Pharmacy Operations Manager

PharmacyPosted on Nov 6
Full-time$22.50 - $35.75 /hrIn-person

About the Job

Requirements

  • A high school diploma, GED, or equivalent is required.
  • PTCB certification is required, except in Puerto Rico.
  • At least one year of work experience as a pharmacy technician in a retail or hospital setting is required.
  • Fluency in reading, writing, and speaking English is required, except in Puerto Rico.
  • Willingness to work a flexible schedule, including evening and weekend hours, is required.
  • Willingness to obtain active immunization certification within 90 days of hire is required, except in Community Specialty Pharmacy and Health System Pharmacy locations.
  • PTCB certification must be maintained through the designated PTCB training program and/or state-required certification or registration.
  • Necessary certifications, education credits, and company-required training, such as LTMP e-modules, must be obtained.
  • Performance improvement plans offered by the Pharmacy Manager must be followed.

Responsibilities

  • Perform day-to-day non-clinical pharmacy operations and administrative activities, ensure efficient pharmacy workflow and a positive patient experience, and serve as a full-time certified pharmacy technician.
  • Operate pharmacy systems to obtain patient and drug information and process prescriptions.
  • Under pharmacist supervision, supervise pharmacy technicians and pharmacy cashiers within authorized company policies, laws, regulations, and business ethics.
  • Select, schedule, and develop pharmacy technician personnel; lead their training, coaching, and performance management; and make performance management decisions, including discipline and termination.
  • Greet customers and patients, offer assistance with products and services, resolve complaints, respond to requests in a timely manner, answer non-clinical questions, and model customer service practices.
  • Build strong customer relationships by anticipating needs and proactively offering services, and enhance the customer experience by increasing focus on healthcare services.
  • Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting and verification where legally allowed, and patient and physician calls under pharmacist supervision where allowed by law.
  • Under pharmacist supervision, assist with healthcare services, including vaccines, health screenings, and other services allowed by law.
  • Exercise independent judgment within company policies and applicable laws and regulations to delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and hold others accountable for workflow.
  • At the direction of the Pharmacy Manager or pharmacist, prepare and file reports and records required by the company and government agencies.
  • Manage core pharmacy workflow, coordinate and organize the daily pharmacy schedule, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
  • Under the pharmacist’s direction, ensure compliance with and execution of business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure, and manage annual inventory preparation.
  • Complete non-clinical patient calls.
  • Drive rollout of new technology and processes, champion change, engage the team in action planning, ensure proper operation and maintenance of pharmacy equipment, and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
  • Follow Walgreens policy on Good Faith Dispensing during applicable prescription-dispensing activities and ensure the elements of Good Faith Dispensing are met.
  • Apply company asset-protection techniques, support the Pharmacy Manager with diversion monitoring, and report concerns that could compromise pharmacy security.
  • Communicate prescription errors to the accountable pharmacist and follow company policies and procedures for pharmacy errors and the Continuous Quality Improvement Program.
  • Ensure accurate processing of insurance claims, resolve customer issues and prevent payment rejections, follow up with insurance companies and medical providers, and conduct or participate in third-party audits.
  • Assist and support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
  • Manage the Community Outreach Portal; coordinate and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events; and build and sustain retail partnership relationships.
  • Lead technician performance management, including decisions and recommendations about discipline and termination; apply constructive discipline policies; hold technicians accountable for legal compliance, attendance, and timeliness; and improve pharmacy performance through team engagement and action planning.
  • Manage technician hiring, onboarding, training, and scheduling; monitor and enforce timely training completion; and follow company scheduling and training policies.
  • Identify gaps in team members’ pharmacy operations knowledge and support their training through hands-on instruction or assigned learning modules.
  • Assist the Pharmacy Manager in monitoring that pharmacy and team member licenses, registrations, and certifications are active and compliant, using resources such as the Walgreens Online Verification System to document status.
  • Ensure required procedures are followed for selection, recruitment, record retention, and training under company policy and applicable local, state, and federal laws.
  • Maintain and enhance current pharmacy and healthcare knowledge and skills.
  • Seek professional development by monitoring personal performance, requesting constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
  • Communicate with the pharmacy team and relay required messages from the support center and other key emails.
  • Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.

Desired Qualifications

  • Previous people-management or leadership experience is preferred.
  • Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation is preferred.

About the Company

Walgreens

Retail pharmacy chain with health services

Walgreens is a retail pharmacy network in the United States that sells prescription medications, over-the-counter drugs, health and wellness products, and offers photo services. It operates through a large network of stores and an online platform, enabling customers to order prescriptions or products online and pick them up the same day. Walgreens’ photo service lets customers print photos and create personalized gifts such as photo books, cards, invitations, and other custom items via in-store kiosks or online. The company differentiates itself with a nationwide store footprint, integrated pharmacy and health services, and the ability to deliver convenience through online ordering and same-day pickup. Its goal is to provide convenient access to medications and health-related products while expanding personalized consumer services to improve everyday wellness.

Company size
10,001+
Company stage
Grant
Total funding
$25M
Headquarters
Deerfield, IL
Founded
1901

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