Lalamove

On-demand last-mile delivery platform

Driver Operations Associate - Ticket Management

Business OperationsConfirmed live in the last 24 hours

Full-timeParañaque, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

Previous experience in operations, supply management, or reactivation roles is preferred.
Strong analytical skills and the ability to derive insights from data are required.
Strong communication skills for interacting effectively with drivers and internal teams are required.
The ability to work collaboratively in a fast-paced and dynamic environment is required.

Responsibilities

Conduct regular call-outs to inactive drivers to encourage reactivation.
Collaborate with the Driver Support team to address driver concerns and issues promptly.
Identify and address deviations from established standards or benchmarks.
Implement strategies to optimize driver availability during peak demand hours.
Create and maintain reports to track the success of driver initiatives.
Implement Panalomoves or similar incentive programs to motivate and reward drivers.

Desired Qualifications

Familiarity with the ride-sharing or logistics industry is a plus.

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

What You'll Do:

Conduct regular call-outs to inactive drivers to encourage reactivation.
Collaborate with the Driver Support team to address driver concerns and issues promptly.
Identify and address any deviations from established standards or benchmarks.
Implement strategies to optimize driver availability during peak demand hours.
Create and maintain reports to track the success of driver initiatives.
Implement Panalomoves or similar incentive programs to motivate and reward drivers.

What You'll Need:

Previous experience in operations, supply management, or reactivation roles preferred.

Strong analytical skills with the ability to derive insights from data.

Excellent communication skills for effective interaction with drivers and internal teams.

Proven ability to work collaboratively in a fast-paced and dynamic environment.

Familiarity with the ride-sharing or logistics industry is a plus.

About the Company

Lalamove

On-demand last-mile delivery platform

Lalamove is a technology-driven logistics platform that provides on-demand last-mile delivery in urban areas across Asia and the Americas. Its mobile app connects individuals and businesses with a network of drivers to handle fast or scheduled deliveries, ranging from small parcels to bulky items. Deliveries are priced based on distance, weight, and optional services like multiple stops. The service targets a wide range of customers, from individuals to small businesses and large enterprises, and aims to offer a seamless, efficient delivery experience by leveraging its driver network and digital platform.

Company size: 5,001-10,000
Company stage: Series F
Total funding: $2.5B
Headquarters: Sham Shui Po District, Hong Kong
Founded: 2013

Recently Posted Jobs

Explore more opportunities at Lalamove

See more jobs