Quality & Safety Analyst

QUALITY & SAFETY ANALYST

Substance Use Disorder Treatment

CRI-Help is a substance use disorder treatment center with several locations across Los Angeles County. We've been around since 1971 and are noted as an organization practicing integrity in our commitment to ethical and meaningful client care. Our mission is to improve the welfare of the community by providing first-class substance use disorder treatment to adults and families seeking freedom from the bondage of addiction, and we live out that mission everyday with our staff and clients.

As a nonprofit organization, CRI-Help is a qualifying employer affording our full-time employees the opportunity to begin, or continue, the process of seeking PSLF (Public Service Loan Forgiveness). In addition, our benefits package for full-time employees is quite robust- especially the option for 100% employer-paid Medical insurance, including an additional 40% paid coverage for dependents, which accompanies our 401k with 4% match option nicely. Please see the full list of benefits below, especially the 12 paid holidays per year (we are a 24/7 facility, so not all employees will be able to take all 12 paid holidays off- but will still get paid for the holiday in addition to their hours worked).

CRI-Help is an amazing organization to be a part of and I strongly encourage you to consider joining the team! We opened a new facility in Lincoln Heights in January 2025 and are still hiring for all roles- keep referring back to https://crihelp.bamboohr.com/careers/ for current openings at all sites.

Basic Functions

• The Quality & Safety Analyst provides hands-on analytical and administrative support for the organization’s quality, compliance, and safety infrastructure. Analysts spend significant time at program locations—reviewing records, supporting staff through changes, and collecting ideas from clinicians and clients about how to improve the experience of working in and receiving care from the organization. This role contributes directly to CARF accreditation readiness, quality improvement projects, client experience measurement, and the implementation of operational changes across all programs and levels of care.).

Responsibilities

• Monitor client files across all programs for completeness, accuracy, and compliance with applicable regulatory, contractual, and accreditation documentation standards, including verification that counselors are employing person-centered treatment and evidence-based practices.
• Identify documentation deficiencies and provide timely, constructive feedback directly to counselors; collaborate on solutions and escalate trends to the Quality & Safety Manager.
• Collaborate with the Health Information Systems Analyst to develop and maintain systematic documentation compliance reporting, including timeliness tracking; distribute reports to program leadership on a regular cadence.
• Monitor treatment hour delivery to ensure clients receive required service hours per level of care and that daily clinical service minimums are met; flag discrepancies to program managers.
• Coordinate and participate in peer review processes: chart pulls, documentation of findings, and follow-up with clinical supervisors.
• Maintain organized evidence files for CARF accreditation and regulatory requirements; support preparation for and follow-up from accreditation surveys, compliance monitoring visits, and licensing reviews.
• Serve as a contributing team member on quality improvement projects (QIPs): data collection, analysis, reporting, and applying CQI methods (PDSA cycles, process mapping).
• Assist in administering Client Satisfaction Surveys, post-discharge Follow-Up Surveys, and the annual Treatment Perceptions Survey; compile results and help develop action plans.
• Gather feedback from staff and clients at program locations about how to improve the look, feel, and experience of the organization; bring ideas back to the quality team for action.
• Support implementation of policy, procedure, and workflow changes by working directly with staff at program sites—providing guidance, answering questions, and helping teams adapt.
• Assist program managers and clinical supervisors in identifying training needs related to documentation, compliance, and quality standards.
• Draft, edit, and maintain policies, procedures, SOPs, and training documents. Provide administrative support for the Quality Management Committee.
• Navigate and utilize the EHR platform to conduct reviews, pull reports, and verify documentation compliance. Support data integrity efforts in outcome reporting systems.
• Work in person across all program locations as needed. Perform other duties as assigned by the Quality & Safety Manager and / or the Director of Quality & Innovation.

Skills / Knowledge

• Proficiency in Microsoft Office (Word, Excel, Outlook); ability to create reports and manage data.
• Strong written communication skills (work and / or writing sample required with application).
• Detail orientation with the ability to manage multiple tasks and deadlines.
• Ability to provide feedback to colleagues in a professional, collaborative, and non-punitive manner.
• Must have valid driver’s license or willingness to alternatively commute between sites, sometimes in the same day, within reasonable timeframes.
• Preferred: Familiarity with ASAM Criteria, person-centered treatment planning, and evidence-based practices (e.g., Motivational Interviewing, CBT).
• Preferred: Experience with CARF or other accreditation processes; EHR platform proficiency.
• Preferred: Project management certification or coursework (PMP, Lean Six Sigma).

Education / Training

• Required: Associate’s degree in a relevant field plus 1+ year of related work experience; OR Bachelor’s degree in a relevant field.
• Preferred: Bachelor’s degree in Healthcare Administration, Public Health, or related field.
• Preferred: Registered or Certified SUD Counselor (CAADE, CADTP, or CCAPP) – clinical background provides critical context for documentation review and credible staff engagement in this specialized field.

Experience

• Experience in substance use disorder treatment strongly preferred.

Working Conditions

• Travel to multiple facilities and external meetings on an as-needed, yet regular basis.
• Frequently remain in stationary positions, standing and / or sitting for prolonged periods.
• Occasionally crouching below the waist and / or reaching above the shoulders.
• Occasionally lifting and / or moving objects up to 20 lbs.

Special Conditions

• Must be willing to undergo random drug screenings.

Position Reports To

• Quality & Safety Manager and Director of Quality & Innovation

Position Type

• Full-Time, In-Person, Non-Exempt, Hourly

Pay Range

• $28.00 - $34.00 / Hour

Benefits

• 100% Paid Blue Shield Trio Plan Medical Insurance Option
• 80% Paid Blue Shield Access+ Plan Medical Insurance Option
• 80% Paid Kaiser Medical Insurance Option
• 40% Dependent Coverage on Medical Insurance Plan
• 80% Paid Dental Insurance
• Vision Insurance
• Paid time off (10 Paid Sick Days Annually, 12 Paid Holidays Annually, Paid Vacation)
• Educational Assistance Tuition Reimbursement Program
• 401(k) 4% Employer Match
• 100% Paid $25,000 Life Insurance Plan with option to voluntarily increase coverage

CRI-Help ensures that all applicants are treated with equal consideration, without regard to age, race, gender, gender identity, gender expression, transgender status, national origin, ethnic / cultural identification, religion, sexual preference, or disability.