Assistant Manager - Housekeeping

Job Description

The Assistant Manager cultivates and elevates the housekeeping operations to embody the distinguished standards of Wynn Las Vegas, while providing visionary leadership that inspires excellence and fosters an environment of refined guest satisfaction and team engagement.

Key Core Responsibilities

• Lead and mentor all levels of housekeeping personnel, including quality assurance supervisors, guest room attendants, and utility staff; conduct pre-shift briefings with clarity and purpose, providing constructive guidance and performance recognition that elevates team performance.
• Uphold the exacting Wynn standards of impeccable cleanliness and refined aesthetics across all guest accommodations, back-of-house areas, and public spaces through meticulous inspections and rigorous quality assurance protocols.
• Cultivate staff excellence and professional growth through personalized coaching, comprehensive training, performance evaluations, and thoughtful management of performance concerns or policy adherence.
• Orchestrate seamless daily shift operations encompassing room quality control, guest requests, key management, equipment maintenance, and special projects that enhance the guest experience.
• Address guest concerns with grace and professionalism while nurturing collaborative relationships with management and cross-departmental partners.
• Collaborate with maintenance and engineering teams to ensure meticulous upkeep of assigned areas, prioritizing safety and the preservation of Wynn's distinguished standards.
• Empower staff through visible leadership, floor presence, responsive support, and clear communication of expectations and objectives.
• Demonstrate comprehensive knowledge of resort amenities, premium services, and company policies; actively engage in professional development and integrate new insights into daily operations.
• Maintain an impeccable professional presence and demeanor; communicate with eloquence and professionalism across all interactions with guests, staff, and management.
• Execute additional responsibilities as directed by management to support operational excellence.

Qualifications

• Demonstrated track record of at least one (1) year of distinguished leadership experience within a premier casino or luxury hotel environment
• High school diploma or equivalent combination of education, training, and relevant professional experience
• Proficiency with Microsoft Office applications tools (Outlook, Word, Excel, PowerPoint); experience with hotel management systems strongly preferred, but not required
• Proven ability to orchestrate multiple priorities with exceptional acuity and consistently meet exacting deadlines
• Exceptional verbal and written communication skills with the refined ability to deliver constructive feedback with eloquence and professionalism at all organizational levels
• Fluent communication in the English language with distinguished articulation when engaging with guests, management, and staff; multilingual capabilities highly valued
• Exemplary problem-solving, decision-making, and negotiation capabilities that reflect strategic thinking and refined judgment
• Distinguished organizational, interpersonal, and administrative acumen with meticulous attention to detail and a commitment to operational excellence
• Exceptional capacity to navigate demanding, high-pressure environments with composure, maintaining a solution-oriented mindset and refined professional demeanor
• Flexibility to accommodate all shift schedules, including weekends and holidays, with adaptability to evolving business requirements
• Exemplary customer service acumen with the refined ability to address guest and operational concerns with grace and professionalism
• Comprehensive knowledge of both union and non-union working environments
• Must be 21 years of age or older

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.