IT Service Management Specialist
About the job
- Completed IT training or comparable experience.
- Experience in IT support at first and second level.
- Good knowledge of IT infrastructure, networking, and cybersecurity.
- Very good German and English language skills.
- Handle first-level support.
- Process daily service requests through the ticketing system.
- Forward complex requests to second-level support.
- Maintain and organize on-site server rooms and IT equipment storage.
- Procure and configure IT hardware, including laptops, desktops, and printers.
- Support and maintain local conference-room equipment.
- Coordinate third-party providers for on-site support.
- Provide remote eyes-and-hands support for global IT teams.
- Support cybersecurity tasks, including patching and malware incidents.
- Contribute to enterprise architecture by defining standards.
- Troubleshoot local servers and networks, including WLAN, LAN, and WAN.
About the company
Oetiker supplies high-quality connecting solutions for the vehicle industry and other industrial segments, focusing on ensuring reliable connections for mission-critical parts. Its product lineup includes clamps, rings, straps, and quick-connectors used in powertrain, drivetrain, and medical applications. The company combines products with engineering, prototyping, and testing support to quickly develop comprehensive clamping and connection solutions. With 1,800+ employees across more than 25 countries and over 75 years of experience, Oetiker positions itself as a global, long-term partner for leading OEMs. Its differentiators include deep expertise in a broad range of high-end clamps and connectors, combined with hands-on engineering services to tailor solutions and overcome specific clamping challenges. The company’s goal is to help customers achieve reliable connections in critical systems, maintaining trust and continuity as a global supplier.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Horgen, Switzerland
Founded
1942
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Simplify's Take
What believers are saying
- AD Plast broadens manufacturing into injection molding and deepens Nordic market access.
- Aftermarket Kits create recurring replacement demand outside volatile original-equipment programs.
- The 2026 news page shows active product merchandising and customer-facing commercialization efforts.
What critics are saying
- Automotive demand concentration exposes Oetiker to OEM production swings and supplier cuts.
- AD Plast integration can distract management and delay injection-molding synergies through 2026.
- No 2025-2026 hiring or expansion disclosures signal a quiet, low-momentum operating environment.
What makes Oetiker unique
- Oetiker, founded 1942, leads high-end connecting solutions from Horgen, Switzerland.
- November 25, 2024 AD Plast acquisition adds injection molding capability beyond clamps.
- Oetiker Aftermarket Kits target passenger, commercial, two-wheeler, cooling, and heating applications.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- 401(k) Company Match
- Tuition Reimbursement
- Training Programs