Customer Service Administrator

Overview

This Customer Service Administrator will support SEA and AP.

How You’ll Make an Impact:

• Support on Customer Master setup.
• Manage on the customer’s Reagent rental Contract setup and maintenance.
• Managing on the allocation of inventory.
• Working together with CS to ensure the end to end processes are executed to the customer’s satisfaction.
• Generate the monthly reports assigned
• Support in SAP testing and projects assigned
• Builds effective relationship with internal stakeholders
• Identify & address challenges, and work with team to identify resolutions
• Interfaces with sales, customer service/technical service and finance to ensure full SOX compliance in the region
• Any other sales administrative duties as assigned

What You Bring: 

• Bachelor Degree in Business Studies or relevant.
• At least 1 years of working experience preferably in Customer Service, business support or sales administrative roles.
• Strong English communication skill.  Ability to communicate with all internal stakeholders in an efficient and timely manner
• Well versed in IT skills eg. Microsoft Office Suite, CRM (SFDC), SAP
• Comfortable with Excel, SAP, SalesForce.com, Microsoft Project, and manipulating large databases
• Ability to define challenges, collect data, establish facts for analysis purpose
• Experience assessing compliance with company policies and SOP’s
• Must be detailed oriented

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits: Bio-Rad's biggest asset is our people, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and wellbeing of our employees through the various stages of an employee’s work and life cycle. We’re proud to offer comprehensive medical plans and insurance, wellness programs, extensive learning and development opportunities and more.

EEO Statement: Bio-Rad is an Equal Employment Opportunity employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes

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