Xcellink Pte

Enterprise ICT operations management provider

DC Support Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeSingapore

About the Job

Requirements

At least one year of experience in a data center environment or an information technology background.
ITE qualification.
Able to communicate clearly in English.
Able to follow the operation manual.
Able to use a personal computer and office applications.
Able to work shift schedules of 8:00 a.m.–8:00 p.m. or 8:00 p.m.–8:00 a.m.
Good customer care and communication skills.

Responsibilities

Conduct scheduled patrols of the colocation room, record conditions in critical areas, and respond to or report irregularities.
Guide visitors without personal identification cards and provide appropriate assistance and directions.
Respond promptly to alarms from customer device-monitoring systems and take appropriate action to resolve issues.
Receive and review pre-entry applications from internal staff or customers and ensure access procedures are followed.
Receive, check, and register shipping applications; store and tag parcels; and hand parcels to the delivery company.
Check delivery slips, arrange pickup dates and times, and retain delivery slips for future reference.
Receive and check receiving applications, register schedules as needed, receive parcels from shipping companies, store and tag them, and hand them to customers.
Manage and schedule common-facility usage to support smooth operations and effective resource utilization.
Verify rental items, including tools and monitors, nightly; check completeness and condition; and arrange cleaning or repair when needed.
Manage rack shelf plates, understand their use, and request additional plates when necessary.
Receive, check, and schedule carry-in and carry-out applications, and properly book completed and used applications.
Provide basic remote-hand services by receiving customer requests by phone, email, or portal notifications; verify prerequisites; perform requested operations; report completion; and maintain operation logs for billing.
Store run books nightly and keep them organized and accessible.
Send customers email notifications about scheduled maintenance and promptly notify them of emergency maintenance incidents, escalating them to management when necessary.
Handle customer inquiries by phone or email and escalate issues to the supervisor when required.
Track and generate shift, daily, or monthly reports.
Load and unload backup tapes according to customer run books and schedules, following established procedures.

DC Support Specialist (SS-FRW260408 001/01)

Xcellink Pte Ltd · Serangoon North, Singapore · Contract · Posted 2026-04-14

Salary: SGD 1,800–2,000

Workplace: on_site

Department: Enterprise Operations and Services

Description

The Company :

We are in search of talented and aspiring DC Support Engineer to join our team. In this role, you will leverage your expertise to safeguard information systems and enable secure operations.

The Role:

Colocation room control
Conduct regular patrols of the colocation room according to a predefined schedule. Maintain a record of the condition of critical areas and respond appropriately or report any irregularities to the appropriate individual.
Guided Access
Guide visitors without Personal ID cards, ensuring they receive appropriate assistance and directions.
Monitoring System Management (Managed Services)
Responds promptly to alarms reported by the customer device monitoring system, ensuring appropriate actions are taken to address and resolve the issue.
Data Center entry / exit for customer
Manage entry applications by receiving and reviewing pre-entry applications from our internal staff or customers to ensure that all proper access procedures are being followed.
Shipping management
Receive, check, and register shipping applications, store and tag parcels for future reference, and hand parcels to the delivery company.
Check delivery slips, arrange pick-up dates and times, and keep delivery slips for future reference.
Receiving management
Receive and check receiving applications, register schedules as necessary, receive parcels from shipping companies, store them in storage, tag for future reference, and hand them to customers.
Common facility management
Manage and arrange usage schedules efficiently to ensure smooth operations and optimal utilization of resources.
Rental Item management
Verify the presence of all rental items such as tools and monitors nightly, ensuring completeness, and inspecting their condition for cleaning or repair if needed.
Oversee and manage rack shelf plates, understanding their usage and requesting additional plates from appropriate parties when necessary.
Carry-in / out
Manage the process of receiving, checking, and scheduling carry-in/out applications as needed. Also, make sure to book filled-in and used applications properly.
Remote hands
Provide basic remote hand services by receiving request calls or emails from customers and notifications from portals. Ensure prerequisite conditions are met before performing requested operations, reporting completion to customers, and maintaining operation logs for future billing.
Manage run books by ensuring they are properly stored every night, ensuring easy access and organization for operational efficiency.
Sending notification to customer
Regularly perform maintenance activities by sending customers email notifications to keep them informed about scheduled maintenance. In the event of emergency maintenance, promptly notify customers about incidents and escalate them to management for swift resolution when necessary.
Customer support (Service desk)
Handle incoming phone calls by addressing customers' general inquiries promptly via phone or email, escalating to the Supervisor when required for resolution.
Quality Management
Keep track and generate reports on a shift, daily, or monthly basis.
Tape Handling
Perform loading and unloading of backup tapes according to customer's runbook and schedule, ensuring adherence to established procedures.

Requirements

ITE
Minimum 1 year of experience in Data Center environment or IT background
Able to communicate clearly in English
Able to follow the operation manual
Team Player
Shiftwork (8.00AM - 8.00PM / 8.00PM - 8.00AM)
Good customer care and communication skills.
Able to use PC and office applications

Benefits

Shift Allowance
Performance Bonus
on the job training
Opportunities for professional development and career growth
A collaborative and supportive work environment

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About the Company

Xcellink Pte

Enterprise ICT operations management provider

Xcellink Pte provides enterprise ICT operations management and enterprise solutions for global growth, local enterprises, and government-linked organizations. It delivers and runs IT services by managing data centre, network operations, security, helpdesk, onsite field services, applications support, and asset staging; it builds client operational teams from scratch and can offshore delivery to Malaysia, the Philippines, Indonesia, and India, scaling to hundreds of IT professionals. It differentiates itself through its long track record, ability to design end-to-end operations and offer analytics-driven enterprise solutions plus talent-search services for technology hiring. Its goal is to help clients achieve reliable IT delivery, optimize operations, and access skilled resources and innovative ideas as technology markets evolve.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore, Singapore
Founded: 1993

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