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Club Monaco

Luxury fashion retailer of elegant apparel

Associate Selling Manager

Retail Store ManagementConfirmed live in the last 24 hours
ContractLaval, QC, CanadaNo salary listed

About the Job

Requirements

  • A minimum of 5 years of retail management experience is required for the Associate Selling Manager role; the alternate Assistant Manager description states a minimum of 1 year of retail management experience.
  • Computer proficiency with Microsoft Office, including Outlook, Excel, and Word.
  • Excellent interpersonal skills to support a team environment.
  • Excellent verbal and written English communication skills.
  • Excellent time-management and project skills.
  • Strong planning and organizational skills, with prioritization of deadlines and attention to detail.
  • Ability to recognize and react to changing work demands.
  • Comfort and confidence making effective autonomous and group decisions in a timely manner.
  • Ability to remain focused on creating results and meeting goals.
  • Dedication to high levels of customer service and sales productivity.
  • Ability to work shifts while standing and walking and to lift approximately 20 pounds.
  • Ability to travel to remote areas for business meetings.
  • Ability to pack, unpack, and move stock while supporting receiving and stocking functions.
  • The French-language description additionally specifies variable working hours and days based on business needs, and the ability to work shifts while standing and awake, lift approximately 20 pounds, and handle stock.

Responsibilities

  • Create and foster a database of Club Monaco customers and implement a personal shopper program.
  • Provide customer service and implement a monthly outreach program to update customers about new product arrivals.
  • Brainstorm ideas for in-store events and partner with store and district management to execute them.
  • Respond to customer inquiries about products, quality issues, return policies, and other matters.
  • Implement a system to track monthly sales, inquiry volumes, and inquiry types.
  • Lead product-knowledge sessions for store staff and communicate product and customer feedback to managers.
  • Open and close the store on designated shifts, ensure daily payroll goals are monitored and executed, and assume Store Manager responsibilities in the Store Manager's absence.
  • Organize schedules for Assistant Managers, Managers-in-Training, and Stylists.
  • Achieve or exceed financial plans through effective planning and execution, and manage sales and wage budgets to meet or exceed goals.
  • Monitor store sales and financial results, take appropriate action, and communicate needs to a supervisor.
  • Optimize sales, merchandise investment, and wage investment; minimize stock shortages; and control store expenses.
  • Lead the store's business-planning process and use available tools and support to develop approaches to improve business results.
  • Recruit candidates as needed and maintain and develop a store team capable of meeting service and sales goals.
  • Set job expectations for managers and service associates, select and train associates, motivate the team, and provide performance feedback and training.
  • Schedule and facilitate training sessions, model and coach selling service and other skills, and foster an empowered, positive work environment.
  • Manage inventory to achieve planned sales, communicate inventory needs, train staff in inventory management, and supervise physical inventory counts.
  • Assess competitive opportunities and maintain operational integrity in store routines and practices.
  • Train, coach, and audit managers and associates on markdowns, promotional setups, merchandising direction, damage processing, consolidations, timelines, and store standards.
  • Train and support management and associates in planning and supervising store flips and merchandising; follow merchandising calendars and maintain visual-merchandising and store-maintenance standards.
  • Monitor and model compliance with policies and procedures, and partner with Loss Prevention on audit standards, results, training, and corrective actions while maintaining service levels.
  • Review and audit payroll procedures for accurate store-level reporting and corrections.
  • Perform opening and closing procedures for designated shifts, arrange replacement staff when unable to open or close, and immediately inform the District or Regional Manager.
  • Motivate staff and align daily activities with company goals; monitor sales-floor coverage to drive sales and maintain customer focus.
  • Model dress-code compliance, monitor associate breaks and shift changes, communicate seller performance to the Store Manager, and perform hourly sales readings while coaching staff to exceed targets.
  • Meet personal sales goals and lead on the sales floor based on sales per hour, average sales, and units per transaction.
  • Delegate staff responsibilities appropriately, provide associates with direction, and foster a positive, collaborative team environment.
  • Support protection of company assets through loss-prevention practices and follow company operations, human-resources, loss-prevention, and store-audit policies.

Desired Qualifications

  • Transferability is an asset and may increase future promotion opportunities.
  • Volunteer work that demonstrates leadership skills is an asset.

About the Company

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Club Monaco

Luxury fashion retailer of elegant apparel

Club Monaco is a fashion retailer offering elegant, timeless clothing and accessories for men and women, sold through online and physical North American stores. Its product range includes dresses, shirts, pants, sweaters, outerwear, shoes, hats, scarves, gloves, bags, plus specialty cashmere and flannel lines and seasonal gift edits. The shopping experience blends full-price and sale merchandise with gift cards to encourage repeat purchases, delivered via omni-channel online and in-store formats. The brand differentiates itself by pairing modern luxury with romantic elegance and high-quality materials, targeting fashion-conscious shoppers seeking refined, lasting style with curated seasonal edits.

Company size
1,001-5,000
Company stage
Acquired
Total funding
Not listed
Headquarters
Canada
Founded
1985

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