Product Manager
Team Web
Posted on 11/30/2023
INACTIVE
Intercom

1,001-5,000 employees

AI-enhanced customer service solution for businesses
Company Overview
Intercom stands out as a leading customer service solution provider, offering a unique blend of automation and human support that enhances customer satisfaction while reducing operational costs. Their AI-enhanced workspace, trusted chatbot, and no-code automations facilitate efficient team collaboration and swift issue resolution, contributing to a 15% increase in handled conversations. With over 25,000 global organizations relying on their platform, Intercom's commitment to delivering unparalleled user experiences and their vision for a future where most customer conversations are resolved without human intervention, make it an exciting and rewarding place to work.

Company Stage

Series D

Total Funding

$291.9M

Founded

2011

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

6%

1 year growth

3%

2 year growth

12%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
CategoriesNew
Product
IT & Security
Customer Success & Support
Requirements
  • 3+ years experience as a product manager, with a proven track record of shipping impactful solutions
  • Structured, logical thinker and communicator
  • Ability to bridge gaps across teams and offices
  • Comfortable making decisions without consensus
  • Experience working with qualitative research and quantitative data
Responsibilities
  • Deliver product that reflects a uniquely Intercom perspective on what a website can be
  • Partner with Web leader to build out the roadmap
  • Understand and prioritize work from a wide range of inputs
  • Collaborate with team to imagine future solutions
  • Scope solutions to their smallest coherent state to ship early
  • Create and communicate roadmap and project status updates
  • Execute on product roadmap and delivery work
  • Align with cross-functional teams for world-class delivery
  • Motivate a group of committed, smart people
Desired Qualifications
  • Experience in the customer service category
  • Experience in messaging, automation, and AI
  • Experience managing cross-functional stakeholders