Nutrition Representative Lead

Perform lead responsibilities for Patient Services team. Supervise Nutrition Representatives day to day workflow to ensure team provides outstanding customer service to families and visitors and make sure patients and families get the highest quality food service experience. Nutrition Representative Leads must be trained and work in two or more of the following areas of the department: Catering, Delivery, Assembly and Call Center. Nutrition Representative Leads oversee proper procedures for Patient Services team members who navigate electronic health records and operate software and maintain technological devices needed to provide nutrition to patients in both the inpatient and outpatient settings; including process meal payments (operate mobile payment options and equipment for credit card payments & manage electronic till); solve or escalate customer concerns, provide information to patients about diet orders and use excellent customer service and problem solving skills in all of their work. Nutrition Representative Leads orient and train new staff, coach their peers and assist them to consistently and accurately follow the standard work. Nutrition Representative Leads take on additional work or projects such as scheduling coordination or process improvement while maintaining proficiency in their Nutrition Representative skills. Perform related tasks as required.<p style="text-align:inherit">  </p><b>Required Education and Experience</b><br/>High school diploma or equivalent experience. Four years of food service, customer service or relevant experience OR completion of 4 year undergraduate dietetics or similar health sciences degree program. Two years of solid performer or above experience in department OR previous leadership experience in food service or retail. Demonstrated participation in Continuous Process Improvement activities. Proven excellence in customer service skills with patients, families and staff. Intermediate computer skills. Cross-functional worker across multiple roles.<br/><br/><b>Required Credentials</b> <br/>Washington State Food and Beverage Service Worker’s Permit, or to be obtained within 1 month of employment.<br/><br/><b>Preferred</b><br/>Pediatric or previous hospital experience. Leadership experience in a healthcare position. Significant experience working in a fast-paced customer service environment. Call center or similar customer service experience. Bilingual. College-level coursework.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Compensation Range</b></p>$22.18 - $33.27 per hour<p></p><p><b>Salary Information</b></p><p>This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.</p><div><p></p><p><b>Disclaimer for Out of State Applicants</b></p><p>This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors<b>.</b></p><div><p></p><p><b>Benefits Information</b></p><p><span>Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more.<span> </span></span> <span><span>Additional details on our benefits can be found on our website <a href="https://www.seattlechildrens.org/careers/benefits" target="_blank"><span><span><span><span><span><span><span>www.seattlechildrens.org/careers/benefits</span></span></span></span></span></span></span></a>.</span></span></p><div><p></p><p><b>About Us</b></p><p><b>Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible.  Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE</b></p><p></p><p>Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.<br /> <br />U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas. We are honored to be one of the nation’s very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.</p><p></p><p>As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.</p><p></p><p><b>Our Commitment </b></p><p>Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p><p></p><p>The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.</p><p></p><p>Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.</p></div></div></div>