Business Operations Manager

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to1,500 health and wellness offices across 50 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet (formerly AZPetVet). Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

Job Summary:

The Business Operations Manager supports the design, implementation, and continuous improvement of operational standards across the organization’s hospitals. Reporting to the Director of Business Operations, this role focuses on executing initiatives, supporting hospital leaders, coordinating cross-functional projects, and helping translate strategic priorities into practical, scalable processes.

This position plays a hands-on role in rollout execution, performance optimization, vendor coordination, and new hospital readiness. The Business Operations Manager partners closely with hospitals and cross functional teams to ensure operational consistency, adoption of new initiatives, and measurable improvements in efficiency and performance.

Key Responsibilities:

Hospital Operating Model Support

Supports the design, development, documentation, and refinement of the hospital operating model, including workflows, role clarity, and standard operating procedures. Help create new operational approaches and programs, such as the Lovet Essentials Plan (LEP) and upcoming model enhancements, which call for fresh thinking and creative solutions rather than just improving what already exists. Maintain best practices and assist with updates based on performance trends and field feedback.

Initiative Implementation & Rollout

Assist in planning, piloting, and executing new operational initiatives. Build project timelines, track milestones, coordinate stakeholders, and support hospital readiness to ensure successful adoption.

Hospital Support & Field Enablement

Partner with hospital leaders to address operational challenges, provide structured problem-solving support, and help implement standardized processes. Identify recurring issues and escalate themes to the Director as needed.

Vendor Coordination

Support vendor onboarding, implementation, and ongoing performance tracking. Help ensure vendor tools and services are integrated into hospital workflows and aligned with operational standards.

Cross-Functional Project Support

Coordinate with Field Operations, Finance, Clinical, IT, HR, Learning & Development, Marketing, and Data & Analytics teams to support execution of cross-functional initiatives and serve as a consulted subject matter expert. Partner with both Lovet and The Aspen Group (TAG) teams to ensure initiatives are aligned, resources are shared effectively, and hospitals receive consistent support. Track dependencies, maintain communication, and ensure alignment between corporate teams and hospitals.

Growth & Scalability Support

Assist in operational planning for expansion efforts and support the execution of growth for new Denovo hospitals. Contribute to building scalable processes that support multi-site consistency.

Product & Service Operationalization

Partner with clinical and leadership teams to support the creation and rollout of new offerings, such as the Lovet Essentials Plans, new products, and new vendor partnerships. Develop the supporting resources needed for successful adoption, including workflows, documentation, training coordination, and readiness tracking.

Operational Performance Optimization

Analyze hospital KPIs and operational data to identify improvement opportunities. Support implementation of scheduling, utilization, and workflow optimization efforts.

Change Management & Adoption

Support hospitals through operational changes by reinforcing expectations, tracking adoption, and helping troubleshoot barriers to implementation.

New Hospital Launch Support

Supports the planning and execution of new hospital openings, including readiness checklists, workflow setup, coordination with internal teams, and transition into ongoing operations.

Project Oversight Support

Assist in tracking project timelines, identifying risks, and ensuring smooth transition from project phase to operational ownership.

Client Billing & Revenue Support

Assists hospitals with Client billing support, client account reconciliation assistance, and client collections support and coordination.

Medical Advisory Committee (MAC) Facilitation

Partner with the Director of Business Operations and the Clinical Leadership team to plan and facilitate MAC meetings. Support agenda development, prepare meeting materials, document decisions and action items, and follow up with cross-functional teams to ensure MAC recommendations are communicated and implemented consistently across the network.

Pricing & System Updates

Price and product updates, process and procedure documentation, and code maintenance in our PIMS and system updates.

What Success Looks Like

Successful execution and adoption of new initiatives improved operational consistency across hospitals, timely support for hospital leaders, accurate reporting and project tracking, creative solutions that move the organization forward, and well-coordinated new hospital launches that transition smoothly into stable operations.

Candidate must be local to the Phoenix, AZ area and have previous experience working as a Veterinary Hospital Manager. This position is primarily remote, but some travel will be required and time spent within hospitals on projects, rollouts, and supporting initiatives is expected.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Strong knowledge of medical terminology.
• Strong understanding of veterinary medicine and business principles.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to handle multiple tasks simultaneously.
• Ability to work under pressure and meet deadlines.
• 7-15 years of experience in operations, veterinary medicine, multi-site, or similar environment
• Strong organizational and project coordination skills
• Ability to manage multiple initiatives simultaneously
• Analytical mindset with comfort interpreting operational data
• Strong communication skills and ability to partner cross-functionally
• Veterinary or healthcare operations experience preferred

Education and Experience:

• HS diploma or equivalent required.
• Bachelor's degree in business administration or a related field preferred.
• 7+ years of experience in veterinary medicine, ideally as a Hospital Manager.

Salary Range: $90,000 - $110,000 with a 10% bonus opportunity