Lawson Products

Industrial supplies and vendor-managed inventory services

Customer Service Representative - Associate

Customer SupportConfirmed live in the last 24 hours

Full-timeChicago, IL, USA$21.50 /hr

About the Job

Requirements

A high school diploma or GED is required.
At least one year of inbound call center experience is preferred.
Effective verbal and written communication skills are required.
Basic computer skills and the ability to navigate company internal and external websites are required.
Knowledge of Microsoft Office, including Outlook, Word, and Excel, is required.
Entry-level problem-solving skills are required.
The ability to maintain a customer focus and multitask in a fast-paced environment is required.

Responsibilities

Respond to a minimum of 40 calls per day in an inbound call center.
Maintain strong performance against established key performance indicators.
Input and modify customer orders in the SAP system.
Provide status updates for orders, quotes, returns, product audits, credits, and invoice rebill requests.
Track order shipments and provide proof of delivery upon request.
Provide basic account balance information for invoices due for payment and process customer credit card payments when required.
Process document requests.
Process credit and debit memo requests that fall within department policy.
Answer common product questions as the first line of response.
Resolve transactional discrepancies and customer complaints.
Perform other duties as assigned.

Desired Qualifications

Basic maintenance, repair, and operational (MRO) product knowledge is preferred.
SAP experience is a plus.
Previous manufacturing, distribution, and sales experience is a plus.

Customer Service Representative, Associate

City: Chicago

State/Province: IL

Country: United States

Division: Corporate

Job ID: 14241

Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.

We’re looking for a motivated Customer Service Rep to provide excellent customer service to Lawson Products’ sales reps, customers and internal teams.

Our corporate headquarters is located in Chicago, IL. This position will be in the office on Tuesday, Wednesday and Thursday and work remotely on Monday and Friday. We offer a competitive benefits package that includes vision, dental, medical and retirement benefits, as well as a paid holiday and PTO package.

Responsibilities:

Responds to a minimum of 40 calls per day in an inbound call center.
Maintain a strong performance against established key performance indicators.
Input and modify customer orders in SAP system.
Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests.
Track order shipments and provide proof of delivery upon request.
Provide basic account balance information for account invoices due to payment. May be required to processes customer credit card payments.
Process document requests.
Process credit and debit memo requests that fall within department policy.
Answer common product questions as first line of response.
Resolve transactional discrepancies and customer complaints.
Other duties as assigned.

Qualifications & Requirements:

High School Diploma or GED.
Minimum 1 year experience in an inbound call center, preferred.
Effective verbal and written communication skills.
Basic computer skills and the ability to navigate company internal and external websites.
Microsoft Office knowledge including, but not limited to, Outlook, Word and Excel.
Basic maintenance, repair and operational (MRO) product knowledge is preferred.
SAP experience, a plus.
Possesses entry-level problem solving skills.
Previous manufacturing/distribution and sales experience a plus.
Ability to maintain customer-focus and multi-task in a fast-paced environment.

The hourly rate for this role is $21.50.

Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

About the Company

Lawson Products

Industrial supplies and vendor-managed inventory services

Lawson Products supplies industrial maintenance and repair items across North America, including safety gear, fasteners, power tools, chemicals, abrasives, and hydraulics. It supports customers with vendor-managed inventory (VMI) services and an easy online ordering experience to keep shelves stocked and operations moving. The product approach blends a broad catalog with proactive inventory management and rapid replenishment, so customers rarely run out of essential items. The company differentiates itself through a long track record (over 70 years), a partnership mindset, and customized service that addresses maintenance, repair, and operations needs for industries like construction, mining, manufacturing, and government facilities. Its goal is to help businesses stay productive by preventing downtime with reliable products and proactive support, letting customers focus on their core work.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Chicago, IL
Founded: 1952

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