Senior Unified Communications Engineer - Federal Customer

Sr. Unified Comms Engineer - Federal Customer

(On-Site 5 Days per week, Chantilly, VA - TS/SCI Required) 

The Unified Communications Engineer supports Dell Mission Operations by engineering, sustaining, and improving voice and collaboration capabilities used for day-to-day mission execution. This role is responsible for administration, troubleshooting, integration, and lifecycle support of communications platforms and endpoints in a secure environment. The ideal candidate brings strong UC fundamentals, customer-facing problem solving, and the ability to maintain dependable collaboration services under mission requirements.

Key responsibilities

· Administer and support voice, telephony, conferencing, or collaboration platforms

· Troubleshoot service issues involving call quality, endpoints, connectivity, or platform configuration

· Support implementation, upgrades, and integration of communications solutions

· Maintain documentation, diagrams, operating procedures, and support records

· Coordinate with network, systems, and field teams on platform dependencies and changes

· Support user issues, service requests, and operational continuity activities

· Contribute to testing, validation, and service improvement efforts

· Help ensure secure, stable, and supportable communications capabilities

· Provide reports to relevant stakeholders and participate in leadership level design and engineering decisions

Required qualifications

· Experience supporting unified communications, VoIP, telephony, or collaboration environments

· Strong troubleshooting and customer-support skills

· Familiarity with endpoint integration, platform administration, and service support processes

· Understanding of network and QoS concepts related to voice and collaboration services

· Ability to work onsite in a secure environment

· Experience with video, AV, conferencing, or call-management environments

· Familiarity with SIP, secure voice, or enterprise communications architectures

· 15+ years of relevant experience with a bachelor’s degree

· Active TS/SCI and ability to maintain access as required by the program

.  Candidates must be able to lift up to 25lbs. 

Core Competencies - Leadership

· Problem-Solving: Excellent analytical and problem-solving skills to diagnose and resolve complex technical issues in distributed systems.

· Communication: Strong verbal and written communication skills to collaborate effectively with development teams, operations, security, and other stakeholders.

· Collaboration: Ability to work effectively in a team environment and lead technical initiatives.

· Mentorship: As a Senior role, the ability to guide and mentor junior engineers, share knowledge, and foster best practices.

· Proactive & Ownership: Proactive approach to identifying and addressing potential issues, with a strong sense of ownership over the platform.

· Adaptability & Continuous Learning: Eagerness to learn new technologies and adapt to a rapidly evolving cloud-native landscape.

Preferred qualifications

· Experience with Cisco UC or similar platforms

· Experience in government or classified environments

· Lead experience guiding standards, design choices, or junior engineers

Work environment / program context

This role supports communications capabilities that users depend on every day. Lead-level roles will provide technical direction, lead escalations, and maintain ownership of standards.