All Accor

Global hotel management, franchising, loyalty program

Guest Service Associate - F&B Service

Dining, Bar & Counter ServiceUpdated on Nov 11

Full-timeChennai, Tamil Nadu, IndiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree or diploma in hotel management is required.
Good reading, writing, and oral proficiency in English is required.
No prior experience is required.

Responsibilities

Perform assigned opening and closing side duties and set tables according to standards and procedures.
Deliver food and beverage services according to departmental standards and procedures.
Check table settings, cleanliness, and side-station preparation for the assigned workstation before operations begin.
Greet patrons warmly upon arrival and escort them to their tables.
Ensure food and beverages are served according to service standards.
Apply precautions required by the hotel's food safety and hygiene standards, including HACCP.
Pick up and serve food and beverage orders promptly, ensuring items reach patrons at the correct temperature.
Remember patrons' names and preferences to provide personalized service.
Upsell food and beverage offers and cross-sell other dining venues when the outlet is full to maximize sales revenue.
Thank patrons for visiting the outlet when they depart.
Clear and tidy tables promptly after patrons leave, taking items to the stewarding area.
Collect food and beverage supply requisitions and verify that collected stock matches the requisition.
Report complaints, incidents, and other irregularities to management.
Assist other food and beverage outlets during peak times or when required.

Desired Qualifications

Additional certification(s) in food and beverage are advantageous.
Ability to speak other languages and a basic understanding of local languages are advantageous.

Job Description

Perform opening/closing side duties as assigned and set all tables according to standards and procedures
Deliver F&B services in accordance to departmental standards and procedures
Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation
Greet all patrons warmly upon arrival at the door and escort them to the table
Ensure that all food & beverage are served according to service standard
Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons’ table at the correct temperature
Try to remember individual patron’s names and their preferences to extend a personalized service
Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
Thank all patrons for patronizing the outlet upon their departure
Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area
Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
Report any complaints, incidents or other irregularities to management
Assist other Food & Beverage outlets with their operations during peak times or when required

Qualifications

Bachelor degree or Diploma in hotel management
Additional certification(s) in Food & Beverage will be an advantage
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
No experience is required

Additional Information

WHAT IS IN IT FOR YOU:
Come As You Are
Work With Purpose
Grow, Learn and Enjoy
Explore Limitless Possibilities

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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