Full-Time
Junior IT Support Technician
Updated on 9/11/2026
Asite
501-1,000 employees
Cloud-based project and supply chain collaboration
No salary listed
Ahmedabad, Gujarat, India
In Person
Bachelor's
 IT Operations (1) |
|---|
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- A strong interest in IT, technology, and cybersecurity is required.
- A basic understanding of Windows operating systems is required.
- Basic knowledge of Microsoft 365 is required.
- Good troubleshooting and problem-solving skills are required.
- Good written and verbal communication skills are required.
- The ability to communicate technical information clearly to non-technical users is required.
- A strong customer-service approach is required.
- Good organisational and time-management skills are required.
- The ability to follow technical procedures and instructions is required.
- A willingness to learn new technologies and develop technical skills is required.
- The ability to work effectively as part of a team is required.
- An IT-related degree, diploma, apprenticeship, or equivalent qualification is advantageous but not essential; candidates without formal qualifications will also be considered if they demonstrate a strong interest in technology and willingness to learn.
- Provide first-line technical support to users across hardware, software, network, and account-related issues.
- Log, manage, update, and resolve incidents and service requests through the IT service desk.
- Troubleshoot Windows and macOS laptops and desktops.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
- Assist users with password resets, account access, multifactor authentication, and authentication issues.
- Escalate complex technical issues to senior IT team members when required.
- Keep users informed of the status and progress of their support requests.
- Ensure tickets are accurately documented and resolved within agreed service levels.
- Assist with new starter onboarding, including preparing laptops, accounts, applications, and equipment.
- Support employee leaver processes, including account disabling and equipment recovery.
- Assist with user and group administration within Microsoft Entra ID.
- Support the deployment and management of laptops and mobile devices through mobile device management solutions such as Microsoft Intune.
- Install, configure, update, and maintain approved software.
- Maintain accurate records of IT equipment and company assets.
- Assist with laptop builds, replacements, repairs, and equipment upgrades.
- Provide day-to-day support for Microsoft 365.
- Assist with Microsoft Entra ID user administration.
- Support SharePoint and OneDrive access and permissions.
- Assist with Microsoft Teams administration and troubleshooting.
- Support basic licensing and application access requests.
- Develop knowledge of Microsoft Azure and other cloud services used by the organisation.
- Assist with troubleshooting office network, Wi-Fi, printer, meeting-room, and connectivity issues.
- Support the maintenance of office IT equipment and infrastructure.
- Perform basic network troubleshooting, including IP, DNS, DHCP, Wi-Fi, and connectivity checks.
- Assist senior engineers with infrastructure changes, upgrades, and IT projects.
- Monitor systems and report potential issues to senior members of the IT team.
- Follow company IT and Information Security policies and procedures.
- Assist with security-related activities, including device compliance, patching, antivirus, and endpoint protection.
- Identify and escalate suspicious emails, security incidents, or unusual system behaviour.
- Support access control and least-privilege principles.
- Assist with security awareness activities where required.
- Develop an understanding of cybersecurity best practices and frameworks such as ISO 27001.
- Create and maintain IT documentation, knowledge-base articles, and user guides.
- Maintain accurate asset, software, and licensing records.
- Document troubleshooting steps and resolutions within service desk tickets.
- Assist with IT audits and evidence collection when required.
- Follow established IT change management and operational procedures.
- Experience or knowledge of Microsoft Entra ID or Active Directory.
- Experience or knowledge of Microsoft Intune or another mobile device management platform.
- Experience or knowledge of Microsoft Azure.
- Experience or knowledge of SharePoint and OneDrive.
- Experience or knowledge of IT service management or ticketing systems such as Jira Service Management.
- Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, and Wi-Fi.
- Knowledge of Windows and macOS device management.
- Knowledge of endpoint security and antivirus technologies.
- Knowledge of IT asset management.
- Knowledge of cybersecurity fundamentals.
- Knowledge of ISO 27001 or other information security frameworks.
- CompTIA A+ certification.
- CompTIA Network+ certification.
- CompTIA Security+ certification.
- Microsoft Fundamentals certifications such as MS-900, AZ-900, or SC-900.
Asite provides a cloud platform for project and supply chain information management. It helps teams share information securely and collaborate to build knowledge, so people can access the data they need for their projects from anywhere. The product works by offering a secure, cloud-based space where users upload and organize documents, manage workflows, and coordinate across partners with role-based access to keep information safe. Compared to competitors, Asite emphasizes secure collaboration across complex supply chains and global teams, with a focus on controlling who can see what and when. The goal is to make it easier for organizations to run projects and supply chains more efficiently by turning scattered info into a centralized, accessible knowledge base.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
London, United Kingdom
Founded
2001
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Simplify's Take
What believers are saying
- G-Cloud 15 on August 19, 2026 opens UK public-sector sales.
- Rail Baltica and Dar Al Riyadh expand flagship references across Europe and Saudi Arabia.
- KeeperPAM deployment on September 2026 strengthens security credibility for global enterprise buyers.
What critics are saying
- Autodesk, Oracle Aconex, Procore, and Bentley can bundle overlapping workflows by 2027.
- Asite’s megaproject concentration exposes revenue to procurement delays and political reshuffles.
- AI-native construction platforms can commoditize CDE software, threatening Asite’s standalone pricing power.
What makes Asite unique
- Asite combines CDE, document control, and BIM collaboration for multi-party infrastructure programs.
- 3D Repo adds cloud clash detection and digital engineering, deepening Asite’s workflow moat.
- ISO 19650 Kitemark accreditation supports regulated customers demanding auditable information management.
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Benefits
Flexible Work Hours
Company News
KeeperPAM strengthens privileged access management for global construction SaaS provider Asite. Keeper Security has announced that UK-based construction technology provider Asite has deployed KeeperPAM(R) to strengthen privileged access management, secrets governance and credential security across its global operations. The deployment, detailed in a newly published customer case study, sees Asite replace a collection of legacy privileged access and secrets management tools with Keeper's unified, cloud-native platform as it looks to improve visibility, simplify administration and better secure access across its international infrastructure. Asite provides cloud-based collaboration software for the construction industry, helping organisations manage projects ranging from digital twins and 3D models to document control and supplier collaboration. With more than 500 employees and data centres spanning nine global locations, the company required a more consistent approach to managing privileged accounts, passwords and machine identities. According to the case study, Asite was looking to overcome the limitations of browser-based password managers alongside legacy privileged access management (PAM) and secrets management tools, which it found expensive and complex to maintain. The company also needed to securely extend privileged access controls to third-party suppliers and external partners working on customer projects. "The deployment of KeeperPAM was extremely easy, one of the best in my experience," said Tiago Rosado, Chief Information Security Officer at Asite. "I wish other tools were as easy to deploy." As part of the rollout, Asite standardised password management across its workforce using Keeper's platform, replacing browser-based password managers with centrally managed credential controls. The organisation also implemented Keeper BreachWatch to identify compromised credentials exposed on the dark web, while Keeper Secrets Manager automated the creation and rotation of secrets and encryption keys, reducing reliance on long-lived credentials. Keeper said the deployment reflects a broader challenge facing organisations managing privileged access across distributed IT environments. Its 2026 research found that 34% of UK employees reuse passwords across multiple accounts, while 36% of UK respondents said enforcing strong password and credential practices remains either extremely or very challenging for IT and security teams. The vendor positions KeeperPAM as a unified, cloud-native platform that combines enterprise password management, secrets management, privileged session management, endpoint privilege management, secure remote access and dark web monitoring within a single zero-trust architecture. "Privileged access management has become a critical control layer for any organisation operating across distributed infrastructure and third-party ecosystems," said Darren Guccione, CEO and Co-founder of Keeper Security. "Asite's deployment of KeeperPAM demonstrates how organisations can move from fragmented, costly legacy tools to a unified platform that enforces least-privilege access, automates provisioning and delivers the visibility their security team needs, without the complexity that has historically made PAM difficult to scale." The full customer case study is available on the Keeper Security website.
CDE Sync for Asite. Connecting Asite to every major CDE platform. Asite is a cloud-based Common Data Environment used across a wide range of international infrastructure, transport, energy, and building programmes. Its document management, workflow, and collaboration capabilities make it a strong choice for organisations managing complex, multi-party project environments, particularly across the UK, Europe, the Middle East, and internationally. On large programmes, Asite rarely operates in isolation. Contractors, consultants, and supply chain partners often work across Autodesk, Bentley, Aconex, and other platforms, creating a need for reliable, automated integration between Asite and the broader project CDE ecosystem. CDE Sync by Utopia Digital provides that integration. It automates the bidirectional synchronisation of files, metadata, and version control between Asite and every other major CDE platform, in real time, without manual file transfers or metadata reformatting between systems. * Asite integrated with Autodesk BIM 360, ACC, and Forma Autodesk platforms are widely used for design coordination and model management on programmes where Asite handles document control and project collaboration. CDE Sync connects the two environments, synchronising models, documents, and metadata automatically so that design teams in Autodesk and project teams in Asite are always working from a consistent, current project record. * Asite integrated with Bentley ProjectWise On infrastructure programmes where Bentley ProjectWise serves as the engineering data repository and Asite manages project collaboration and document workflows, CDE Sync bridges the two platforms. Engineering outputs from ProjectWise are made available within Asite automatically, and project records in Asite are reflected in ProjectWise without manual intervention. * Asite integrated with Oracle Aconex On international programmes where both Asite and Aconex are in use across different parts of the supply chain or project structure, CDE Sync maintains consistent document records between the two platforms. Teams working in either system access current information without needing to manually transfer or reformat files between environments. * Asite integrated with Procore Procore is frequently used for construction management and field operations alongside Asite for document control and project collaboration. CDE Sync keeps both platforms synchronised, ensuring that document updates and metadata changes flow accurately between Procore and Asite so that construction and project management teams maintain a single consistent record. * Asite integrated with Microsoft SharePoint Many organisations use Microsoft SharePoint for internal document management alongside Asite for project delivery. CDE Sync synchronises documents and metadata between the two environments, ensuring that internal teams working in SharePoint have access to current project records without needing direct access to Asite. * Asite integrated with InEight InEight is used across heavy civil, energy, and industrial programmes where Asite manages project collaboration and document workflows. CDE Sync connects the two platforms, synchronising files and metadata bidirectionally so that teams across both environments maintain a consistent and traceable project record throughout delivery.
CDE Sync for Oracle Aconex. Connecting Oracle Aconex to every major CDE platform. Oracle Aconex is one of the most widely adopted document management and correspondence platforms on major capital works programmes globally. It is a common mandate on large civil infrastructure, building, and resources projects, particularly where formal transmittal workflows, correspondence registers, and audit trails are a contractual requirement. The challenge is that Aconex rarely operates as the only CDE on a programme. Design teams, contractors, and subcontractors often work across Autodesk, Bentley, Procore, and other platforms, and keeping project data consistent between Aconex and the rest of the project's CDE stack requires significant manual effort without the right integration in place. CDE Sync by Utopia Digital automates that integration. It synchronises files, metadata, and version control between Oracle Aconex and every other major CDE platform, in real time, without manual downloads, reformatting, or re-uploads. * Oracle Aconex integrated with Autodesk BIM 360, ACC, and Forma Autodesk platforms are widely used for model coordination and design management on programmes where Aconex is the primary document control and correspondence system. CDE Sync connects the two environments, automatically synchronising documents and metadata so that design teams in Autodesk and document controllers in Aconex are always working from the same current project record. * Oracle Aconex integrated with Bentley ProjectWise On major infrastructure programmes, Bentley ProjectWise is often used as the engineering data repository while Aconex manages formal correspondence and transmittals. CDE Sync bridges the two platforms, ensuring that documents issued through Aconex are reflected in ProjectWise and that engineering outputs from ProjectWise are accessible within Aconex without manual intervention. * Oracle Aconex integrated with Procore Procore is frequently used for construction management and site operations alongside Aconex for document control and correspondence. CDE Sync keeps both environments synchronised, ensuring that document updates, revisions, and metadata changes are reflected accurately across both platforms without duplication or version inconsistency. * Oracle Aconex integrated with Asite On international programmes where both Aconex and Asite are in use across different parts of the supply chain, CDE Sync maintains consistent document records between the two platforms. Teams working in Asite and teams working in Aconex both access current information without needing to manually transfer files between systems. * Oracle Aconex integrated with Microsoft SharePoint Many project teams use Microsoft SharePoint for internal collaboration and document management alongside Aconex for formal project correspondence. CDE Sync synchronises documents and metadata between SharePoint and Aconex, ensuring that internal teams have access to current project records within their everyday working environment. * Oracle Aconex integrated with InEight InEight is used across heavy civil, energy, and industrial programmes where Aconex handles formal document control and correspondence. CDE Sync connects InEight to Aconex, synchronising project documents and metadata bidirectionally so that teams across both platforms maintain a consistent and traceable project record.
Rail Baltica partners with Asite to centralize project information management. Asite, a leading provider of digital transformation solutions for the construction and infrastructure sectors, has been selected through a public procurement process to supply the Common Data Environment (CDE) for Rail Baltica - the high-speed rail project that will connect Poland, Lithuania, Latvia, and Estonia, and indirectly Finland, to the wider European rail network. The platform will support governance, collaboration, and structured information management across the Rail Baltica delivery organizations, enabling transparent and efficient information exchange across one of Europe's largest infrastructure programs. The appointment strengthens Rail Baltica's commitment to structured information management, clear audit trails, and consistent digital standards across the multinational project. This will help ensure smooth information exchange between project stakeholders and support coordination across borders. Marius Narmontas, Chief Operating Officer and Vice-Chairperson of the Management Board at RB Rail AS, said: "Rail Baltica is a complex, multinational project involving a wide range of stakeholders, partners, and regulatory environments. One of our key priorities is ensuring effective and transparent exchange of information between all parties. By implementing a digital platform, we will improve document traceability, cooperation across borders, and enable well-informed and timely decision-making among all project parties." Rail Baltica has been a driving force in advancing Building Information Modelling (BIM) and information management maturity across the Baltic region, contributing practical project experience to the development of national standards and regulatory frameworks. Through the deployment of Asite's platform, the project will centralize and secure document control, enable real-time collaboration across multiple countries, and maintain full traceability of information and approval workflows. Dr Jozef Dobos, Chief Digital Officer at Asite, commented: "Rail Baltica is a defining infrastructure project for the Baltic region and a flagship initiative within the European transport network. We are proud to support its delivery with a secure, scalable Common Data Environment designed to manage complexity at scale. Our priority is to provide project teams with reliable, accessible, and fully traceable information - creating the digital backbone required for this multinational megaproject."
Asite, the world’s leading data platform for the built environment, has announced the acquisition of 3D Repo, a pioneer in cloud-based building information modeling (BIM) collaboration software.