Child Support Functional Lead - Human Services Transformation

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work you'll do

As a Child Support Functional Lead - Senior Consultant on the GPS HST Technology team, you will be responsible for:

• Provide functional production support for child support case initiation, parent location, parentage and order establishment, enforcement, payment processing, and interstate case management by analyzing requirements, investigating incidents, triaging defects, and articulating solutions.
• Coordinate with stakeholders to deliver operational enhancements and support release readiness across the Child Support Program.
• Support analysis and documentation of eligibility policies, business rules, and operational processes for public sector health and human services programs, including Medicaid, SNAP, TANF, and related benefit programs. 
• Collaborate with eligibility workers, policy staff, and program stakeholders to translate legislation, policy guidance, and operational requirements into system requirements and business processes. 
• Support eligibility determination design, case management workflows, notices, enrollment processes, interfaces, and program operations within integrated eligibility environments. 
• Assist with development and execution of user acceptance testing (UAT), scenario-based testing, and validation of eligibility outcomes against policy requirements. 
• Analyze defects, operational issues, and enhancement requests to identify business impacts and support resolution planning.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines

The team

Deloitte’s Government and Public Services (GPS) practice is designed for impact. Serving federal, state, and local government clients, as well as public higher education institutions, the team brings experience in strategy, technology, and operations to help clients address complex mission challenges. Within this environment, GPS HST Technology professionals support programs that improve service delivery, operational effectiveness, and constituent outcomes.

Qualifications

• Bachelor’s degree
• 5–8 years of Business or Functional Consulting experience in child support or public-sector case management systems.
• Strong knowledge of child support processes, including case initiation, parent location, parentage and support order establishment or modification, enforcement, and case closure.
• Experience supporting financial operations such as income withholding, collections, payment allocation and disbursement, distribution, and arrears tracking.
• Ability to translate policies into functional requirements, business rules, and impact assessments; maintain requirements, process flows, data mappings, interface specifications, and operational procedures.
• Skilled in leading workstreams and coordinating stakeholders across case, financial, legal, and reporting processes; experienced in incident and defect management, testing, release validation, JIRA or similar tools, and protecting sensitive information.
• Ability to travel 0 - 20%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.