Harris Computer

Acquires and grows mission-critical vertical software

Part-time Software Support Specialist

Customer SupportPosted on Nov 12

Part-timePennsylvania, USA$20 - $25 /hrIn-person

About the Job

Requirements

A bachelor's degree in human resource management, accounting, or business, or equivalent related work experience.
Some knowledge of accounts payable and payroll processes and human resource management workflows.
Strong interpersonal, customer service, written communication, and oral communication skills.
A professional and friendly attitude, with the ability to quickly develop rapport with clients over the phone.
The ability to work independently and as part of a team.
Strong analytical, troubleshooting, and problem-solving abilities.
The ability to manage multiple priorities and adapt to change in a fast-paced business environment.
Basic knowledge of Microsoft Outlook, Microsoft Teams, Microsoft Word, and Microsoft Excel.
The ability to talk with customers to resolve issues and guide them through procedures, and to provide steps and written instructions through Team Support when a phone call is not required.

Responsibilities

Serve as the primary support contact for ProSoft clients by responding to support tickets and phone inquiries.
Diagnose software issues and bugs, and work with the technical support team to identify and resolve problems in a timely and effective manner.
Identify when software or technical issues should be escalated to development and provide clear supporting details.
Prioritize requests to minimize downtime and maintain customer satisfaction.

Desired Qualifications

Prior knowledge of ProSoft is a plus, but is not required.
General experience in accounts payable and human resources/payroll systems support.
Basic accounting knowledge.
Experience creating training videos.
Experience updating user guides.

What you’ll do

Serve as a frontline, primary support contact for ProSoft clients by responding to support tickets and phone inquiries.
Diagnose software issues and bugs, work with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner.
Identify when software or technical issues should be escalated to development and provide clear supporting details.
Prioritize requests effectively to minimize downtime and maintain strong customer satisfaction.

What we’re looking for

Bachelor’s degree in human resource management, accounting, business, or equivalent related work experience
Some knowledge of AP and payroll processes, human resource management workflows.
Excellent interpersonal, customer service and written and oral communication skills
Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
Strong work ethic and self-starter, ability to work independently and as a team player.
Strong analytical, troubleshooting, and problem-solving abilities
Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
Positive, professional, and solutions-oriented approach

Competencies:

•   Action Oriented
•   Approachability
•   Customer Focus
•   Communicative
•   Strong Listening Skills
•   Patience
•   Peer Relationships/Team Player
•   Technical Oriented and Adaptability

Required Qualifications:

Talking to customers to help resolve issues and walk them through procedures. When a phone call is not required, provides steps and written instructions through Team Support.
Basic knowledge of Microsoft Outlook, Teams, Word and Excel.
Prior knowledge of ProSoft a plus, but not required.

What will make you stand out

General experience in accounts payable, HR/payroll systems support
Some basic accounting knowledge
Creating training videos
Updating User Guides
Accounting knowledge will set a candidate apart

Salary: $20 - $25 per hour.

About the Company

Harris Computer

Acquires and grows mission-critical vertical software

Harris Computer builds and grows a portfolio of mission-critical software for vertical markets such as Public Sector, Healthcare, Utilities, and Insurance across North America, Europe, Asia, and Australia. It operates on a buy-and-hold model, acquiring established vertical-market software companies and providing operational support, capital, and shared best practices while each business continues serving its niche. Its approach differs by combining many niche software companies under one umbrella, backed by Constellation Software, with a focus on long-term ownership and stability for mission-critical customers. Its goal is to grow and manage a broad portfolio of specialized software businesses, creating value through enduring ownership and shared expertise so each company reliably serves its vertical markets.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Ottawa, Canada
Founded: 1976

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