Full-Time

Executive Assistant

Confirmed live in the last 24 hours

TSC

TSC

201-500 employees

Digital customer experience agency enhancing brand relationships

Consulting
Enterprise Software

Senior

No H1B Sponsorship

Arlington, VA, USA

Eligible for telework with on-site presence required in Crystal City, VA.

US Citizenship, US Top Secret Clearance Required

Category
Executive Support
Administrative & Executive Assistance
Requirements
  • Bachelor’s degree in business administration or related field, with 8+ years of executive-level office management experience or equivalent.
  • US citizenship with the ability to obtain and maintain a security clearance as needed.
  • Highly organized with strong judgment, tact, and diplomacy, and proficient in standard business concepts and practices.
  • Excellent critical thinking, problem-solving, and analytical skills, with strong written and verbal communication.
  • Adaptable, resilient, and able to overcome challenges, with willingness to travel up to 10%.
Responsibilities
  • Develop and maintain the proper processes, systems, and tools to optimize the effectiveness and efficiency of the Executives’ office and time, in alignment with the company’s mission, goals, and policies.
  • Facilitate, prioritize, and track the workflow of internal and external taskings, continuously adapting the Executives’ time and schedule based on accurate assessments of criticality, sensitivity, and confidentiality.
  • Review and process all documents for content and accuracy, ensuring proper staff coordination and the completeness of information and references.
  • Evaluate and facilitate the dissemination of sensitive information and documentation, alerting the Executives regarding issues that impact the office.
  • Manage the Executives’ calendars, effectively coordinating senior-level meetings, visits, and events; ensuring arrangements of security clearances, VIP parking, and building access; researching and preparing background information on attendees; and developing meeting agendas, as required.
  • Plan and arrange domestic and foreign travel for the Executives, preparing and coordinating itineraries, lodging, logistics, security, and travel expense requirements.
  • Oversee and monitor routine and complex day-to-day administrative and office requirements involving facility, property, safety, and supply management.
  • Other duties, as assigned by Supervisor.

TSC focuses on enhancing the relationships between customers and brands through digital customer experience (CX) solutions. The company identifies areas for improvement by using customer journey mapping and usability testing, which helps them understand how customers interact with brands. After identifying these opportunities, TSC assists clients in digitizing their services and then develops and tests solutions aimed at improving customer satisfaction. Unlike many competitors, TSC emphasizes a thorough understanding of customer experiences and actively involves testing in their process. Their goal is to create happier customers, which in turn drives better business outcomes for their clients.

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

N/A

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Working at TSC offers the opportunity to be part of a global team, providing exposure to diverse markets and cultures.
  • The backing of Sitel Group provides job security and access to a wide range of resources and professional development opportunities.
  • TSC's emphasis on innovative customer experience solutions means employees are constantly engaged in cutting-edge projects that drive real business impact.

What critics are saying

  • The competitive nature of the digital customer experience industry means TSC must continuously innovate to stay ahead.
  • Being part of a large organization like Sitel Group could lead to bureaucratic challenges and slower decision-making processes.

What makes TSC unique

  • TSC's global presence with offices in Miami, Paris, Sao Paolo, and London allows it to offer localized customer experience solutions, unlike competitors with a more limited geographic reach.
  • As a member of Sitel Group, TSC leverages a vast network of over 75,000 professionals, providing a depth of resources and expertise that smaller agencies cannot match.
  • TSC's focus on customer journey mapping and usability testing ensures that their solutions are data-driven and tailored to specific client needs, setting them apart from agencies that offer more generic services.

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