Full-Time

Executive Assistant

Confirmed live in the last 24 hours

TSC

TSC

201-500 employees

Digital customer experience agency enhancing brand relationships

Consulting
Enterprise Software

Senior, Expert

No H1B Sponsorship

Arlington, VA, USA

Eligible for telework with on-site presence required in Crystal City, VA.

US Citizenship, US Top Secret Clearance Required

Category
Executive Support
Administrative & Executive Assistance
Requirements
  • Bachelor’s degree in business administration or related field, with 8+ years of executive-level office management experience or equivalent.
  • US citizenship with the ability to obtain and maintain a security clearance as needed.
  • Highly organized with strong judgment, tact, and diplomacy, and proficient in standard business concepts and practices.
  • Excellent critical thinking, problem-solving, and analytical skills, with strong written and verbal communication.
  • Adaptable, resilient, and able to overcome challenges, with willingness to travel up to 10%.
Responsibilities
  • Develop and maintain the proper processes, systems, and tools to optimize the effectiveness and efficiency of the Executives’ office and time, in alignment with the company’s mission, goals, and policies.
  • Facilitate, prioritize, and track the workflow of internal and external taskings, continuously adapting the Executives’ time and schedule based on accurate assessments of criticality, sensitivity, and confidentiality.
  • Review and process all documents for content and accuracy, ensuring proper staff coordination and the completeness of information and references.
  • Evaluate and facilitate the dissemination of sensitive information and documentation, alerting the Executives regarding issues that impact the office.
  • Manage the Executives’ calendars, effectively coordinating senior-level meetings, visits, and events; ensuring arrangements of security clearances, VIP parking, and building access; researching and preparing background information on attendees; and developing meeting agendas, as required.
  • Plan and arrange domestic and foreign travel for the Executives, preparing and coordinating itineraries, lodging, logistics, security, and travel expense requirements.
  • Oversee and monitor routine and complex day-to-day administrative and office requirements involving facility, property, safety, and supply management.
  • Other duties, as assigned by Supervisor.

TSC focuses on enhancing the relationships between customers and brands through digital customer experience (CX) strategies. The company works with clients to identify areas for improvement by using customer journey mapping and usability testing. They help businesses understand the advantages of digital transformation and then create and evaluate solutions that lead to improved customer satisfaction. With a team of 60 people across offices in Miami, Paris, Sao Paulo, and London, TSC is part of the larger Sitel Group, which has a vast network of customer experience services worldwide. Their goal is to ensure that brands do not settle for mediocre customer experiences, but instead strive for excellence that drives better business outcomes.

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for personalized CX aligns with TSC's focus on customer-brand relationships.
  • Rise of AI-driven tools enables TSC to enhance its customer support services.
  • Omnichannel strategies present opportunities for TSC to expand service integration.

What critics are saying

  • Emerging digital CX agencies offering lower-cost solutions could erode TSC's market share.
  • Rapid AI advancements may outpace TSC's current capabilities, risking obsolescence.
  • Data privacy regulations in key markets may impact TSC's data utilization.

What makes TSC unique

  • TSC focuses on building stronger customer-brand relationships through digital CX solutions.
  • TSC is a member of Sitel Group, enhancing its global reach and resources.
  • TSC offers services in customer journey mapping and usability testing for better customer experiences.

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