Night Manager

Job Description

We are seeking an experienced Night Manager to lead our overnight hotel operations. As the senior manager on duty during the night shift, you will oversee the hotel's operations, ensure exceptional guest experiences, maintain security and safety standards, and manage the night audit process.

This is an exciting opportunity for someone who enjoys a dynamic environment, can think on their feet, and is passionate about delivering memorable guest experiences.

As Night Manager, you will:

• Lead and support the Front Office and Night team during overnight operations.
• Ensure the smooth running of the hotel whilst acting as the Manager on Duty.
• Complete and oversee the nightly audit and revenue reconciliation processes.
• Handle guest enquiries, requests, and escalations professionally and efficiently.
• Maintain the safety and security of guests, team members, and property.
• Coordinate responses to emergencies and incidents when required.
• Drive exceptional guest satisfaction and uphold service standards.
• Work closely with key departments including Housekeeping, Reservations, Finance, Engineering, and Revenue Management.
• Manage night shift staffing schedules, coordinate break times, and ensure adequate team coverage throughout the shift.
• Conduct regular property inspections and quality assurance checks to maintain cleanliness, functionality, and guest-ready standards.
• Identify revenue optimisation opportunities and support upselling initiatives to maximise occupancy and ancillary revenue.
• Provide coaching, support, and feedback to night team members, fostering professional development and service excellence.
• Prepare comprehensive shift reports and handover documentation for day management, highlighting key incidents, guest feedback, and operational matters.

Qualifications

• Proven experience in a night management or supervisory role within hospitality or a similar customer-focused environment
• Strong leadership and team management skills with the ability to motivate and support staff
• Exceptional guest service orientation with a commitment to delivering outstanding customer experiences
• Advanced proficiency with property management systems (such as Opera), Microsoft Outlook, and Microsoft Office
• Excellent written and verbal communication skills in English; additional languages are a plus
• Demonstrated ability to analyze situations, think critically, and make decisive decisions in fast-paced environments
• Strong organizational and time management skills with the ability to prioritize multiple tasks
• Proven conflict resolution and problem-solving abilities
• Knowledge of security protocols, safety procedures, and emergency response management
• Cash handling experience and proficiency with financial reconciliation
• Ability to work flexible schedules, including overnight shifts (typically 11:00 PM - 7:30 AM) across a rotating roster
• Resilience and adaptability to thrive in changing operational environments
• Strong attention to detail with a commitment to maintaining property standards and guest satisfaction
• Ability to work independently while remaining collaborative and inclusive with team members

Additional Information