SH Hotels & Resorts

Banquet Captain

Food & Beverage Operations ManagementPosted on Nov 9

Part-timeAustin, TX, USANo salary listedIn-person

About the Job

Requirements

Prior serving experience is required.
Three or more years of experience as a Banquet Captain in a high-volume, upscale hotel are required.
Exceptional knowledge and understanding of banquet and food-service techniques and standards are required.
The role requires the ability to organize and multitask.
The role requires strong communication and customer-service skills.
The employee must be able to lift at least 50 pounds and stand for long periods.
Verbal and written English communication proficiency is required.
Food-handling certification is required and may be obtained during employment.
The employee must be able to work varying schedules, including holidays.
The employee must complete all training provided and required by the banquet department.

Responsibilities

Supervise banquet staff and coordinate food and beverage services within the banquet department.
Train the banquet team and oversee enforcement of hotel standards for banquet-hall setup, upkeep, service, event courses, cleaning, staff grooming, and hygiene.
Manage guest requests, complaints, and queries and communicate them to the respective departments.
Meet and greet guests in a friendly and warm manner.
Coordinate with the event host on all aspects of the banquet function.
Maintain the banquet logbook and maintain and update function sheets and banquet event orders.
Check banquet rooms, service areas, and kitchen areas for cleanliness, proper setup, supplies, and equipment.
Oversee assigned banquet functions and ensure food counters are properly set and ready at the appointed time.
Respond quickly and accurately to guest requests.
Obtain required government licenses or certifications, such as liquor licenses.
Plan the event course and orchestrate its completion in a timely, quiet, and courteous manner.
Observe guests to fulfill additional requests and determine when the next course should begin or the meal is complete.
Follow banquet standards and hotel policies and procedures.
Supervise and train staff in setting up and breaking down assigned banquet rooms according to contracts and managers' instructions.
Supervise and train staff in serving food and beverages according to standards.
Discuss last-minute changes with the banquet team.
Ensure guest requirements are set and ready 30 minutes before the event begins.
Coordinate function details with banquet, conference-planning, and kitchen staff.
Maintain contact with the banquet chef to coordinate food production and food service.
Monitor banquet personnel as they perform their duties.
Assist with pre-shift and pre-function meetings.
Participate in banquet-room setup and in serving food and beverages to guests.
Communicate with fellow supervisors and banquet managers about the progress of the day's work.
Communicate with function hosts to ensure their needs are met.
Ensure guest checks are billed and signed by the host according to planned arrangements.
Ensure accurate daily sales reconciliation and postings are completed and provided to the Front Office.
Comply with hotel security, safety, emergency, and energy procedures.
Ensure banquet staff meet grooming standards.
Monitor function profitability while maintaining quality and portion control and minimizing waste and lost or broken supplies.
Assist the Banquet Manager in establishing maintenance, repair, and cleaning schedules for banquet equipment and facilities.
Guide, direct, and motivate banquet staff; provide guidance and direction to subordinates, set performance standards, and monitor performance.
Perform other duties as assigned.
Embody the hotel's vision, mission, and compass; deliver on its promise, provide good-natured service, and uphold its brand pillars.

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock.It'sabout changing the world - little by little.We'rethe world's first mission-driven hotelcompanyandwe'vegot some lofty goals. All we ask is that you bring your true self and do all the good you can!

MAIN DUTIES:

The BanquetCaptainisresponsible forthe supervision of the banquet staff and coordinates all food and beverage services within the banquet department. Train the banquet teamand alsooverseethe enforcement of hotel standards on setting up the banquet hall, up keeping, service, break away, event courses, cleaning, staffgroomingand hygiene.Manage all guest requests, complaints and queries and ensure that all aspects are communicated to the respective departments

GENERAL DUTIES:

Meet and greet guests in a friendly and warm manner.

Coordinates with the event host on all aspects of the banquet function.

Performs planning andorganizationfunctions for the banqueting department likemaintainingthe banquet logbook,maintainingand updating function sheets / BEO etc.

Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and make sure sufficient supplies and equipment are available for the function.

Oversee all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time.

Ability to respond quickly and accurately to guest requests.

Ability to obtain any governmentrequiredlicenses orcertificationfor example liquorlicensesetc.

Display good customerrelationskills and take initiative to greet guests in a friendly manner.

Plan the event course andorchestratesits completion ina timely,quietand courteous manner.

Observe guests to fulfill anyadditionalrequests, to perceive whennextcourse should begin, or whenmealis completed.

Adhering to all banquet standardprocessand alsohotel standard policies and procedures.

Supervises and trains staff in the set up and break down of assigned banquet rooms according to contract andmanagersinstructions.

Supervises and trains staff in the service of food and beverages according to standards.

Discuss anylast minutechanges with the banquet team.

Ensure all guest requirements are set and ready 30 minutes before event start time.

Coordinates function details with banquet, conference planning, and kitchen staff.

Maintain constant contact with the banquet chef, to ensure conclusion between food production and food service.

Monitor banquet personnel in the performance of their duties.

Assistin conducting pre-shift and pre-function meetings.

Activelyparticipatesin set up of banquet rooms and service of food and beverage to guests.

Communicatesfrequentlywith fellow supervisors and banquet managers as to the progress of thedayswork.

Communicatesfrequentlywith function hostsin order toensure that their needs arebeing met.

Ensures all guest checks are billed and signed by the host according to planned arrangements.

Ensuresaccuratedaily sales reconciliation and postings are completed and provided to the Front office.

Display awareness and compliance withhotelssecurity, safety,emergencyand energy procedures.

Ensure high groomingaremet by all banquet staff.

Monitors the profitability of functions to ensure quality andportioncontrol while minimizing waste and broken or lost supplies.

Assists the Banquet Manager toestablishmaintenance, repair, and cleaning schedules for all banquet equipment and facilities.

Guide, direct, and motivate banquet staff,Provideguidance and direction to subordinates, including setting performance standards and monitoring performance.

Ability to take and pass all training provided and required by the banquet department to complete daily operational duties.

Performs other duties as assigned.

Embody the 1 Hotels Vision,Missionand Compass; deliver on Our Promise, provide Good-NaturedServiceand uphold our Brand Pillars.

QUALIFICATIONS & SKILLS:

Prior serving experience

Exceptional knowledge and understanding of various banquet and food service techniques and standards.

Three or more years’ experience as Banquet Captain in a high volume, upscale hotel

Are organized and proficient at multitasking

Are a reliable team player willing to learn and adapt to new situations

Strong communicationand customer service skills

Able to lift at least 50 lbs.

Proficient in verbal and written English communication

Able to stand forlong periodsof time

Food Handling certification(can be obtained during employment)

Due to the nature of the hospitality industry, employeesare required towork varying schedules, including holidays, to accommodate the business and demands of the hotel

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees willbe requiredto perform any other job-related duties assigned by their supervisor.

Starwood Hotelsis an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any specialaccommodation, please visit People Operations.

Please note that your job description is notan exhaustiveof tasks and duties, butservesa guideline for daily duties, which may change from time to time.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

About the Company

SH Hotels & Resorts

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at SH Hotels & Resorts

See more jobs