Impulse Space

In-space propulsion and payload mobility

IT Service Delivery Technician - Assembly, Integration and Test

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeRedondo Beach, CA, USA$25 - $35 /hrIn-person

About the Job

Requirements

At least 1 year of enterprise IT support or service delivery experience.
Strong troubleshooting skills across endpoint systems, identity services, and enterprise platforms.
Experience diagnosing network connectivity and hardware-related issues.
Experience working with IT service management platforms such as Zendesk or Jira.
Ability to troubleshoot issues spanning multiple technology domains.

Responsibilities

Support test infrastructure, including fiber and copper connections, networking hardware, and final-mile connections to endpoints.
Maintain and troubleshoot networking equipment and support infrastructure, including UPS batteries and rack power distribution.
Image, deploy, sustain, and upgrade Linux- and Windows-based workstations.
Prepare and troubleshoot Linux- and Windows-based operator terminals.
Prioritize responses to critical issues affecting test cart operations.
Partner with infrastructure and engineering teams to troubleshoot operational issues.
Ensure system and facility availability and performance throughout the assembly, integration, and test footprint.
Traffic, triage, and solve tickets in a timely manner in accordance with established service-level agreements.
Maintain the internal knowledge base and documentation.

The IT Service Delivery Technician (AI&T) at Impulse provides first-line IT support and hands-on infrastructure support for assembly, integration, and test operations. This role resolves complex issues across endpoints, infrastructure, and test environments while ensuring operational readiness and reliability of systems used in integration and test activities. The Technician operates in the Tier-1 support category, working closely with infrastructure and engineering teams and plays a key role in supporting live test operations and improving service delivery processes.

Support test infrastructure such as fiber and copper connections, networking hardware, and final mile connections to endpoints
Maintain and troubleshoot networking equipment and support infrastructure, such as UPS batteries, rack power distribution, networking equipment, etc.
Image, deploy, sustain and upgrade Linux and Windows based workstations
Prepare and troubleshoot Linux and Windows based operator terminals.
Prioritize response to critical issues affecting test cart operations
Partner with infrastructure and engineering teams to troubleshoot related operational issues • Ensure system and facility availability and performance throughout AI&T footprint.
Traffic, triage, and solve tickets in a timely manner in accordance with established SLA’s
Maintain internal knowledge base and documentation

1+ years of enterprise IT support or service delivery experience
Strong troubleshooting across endpoint systems, identity services, and enterprise platforms
Experience diagnosing network connectivity and hardware related issues
Experience working with IT service management platforms such as Zendesk or Jira
Ability to troubleshoot issues spanning multiple technology domains

About the Company

Impulse Space

In-space propulsion and payload mobility

Impulse Space builds in-space mobility services and propulsion to move payloads after launch. Its products include Mira for precise maneuvering and rendezvous, Helios high-energy kick stage, Caravan rideshare to higher-energy orbits, and propulsion lines Saiph, Deneb, and Rigel. These tools act as in-space tugs and stages to push, dock, and deploy payloads in orbit. Led by SpaceX veteran Tom Mueller, Impulse Space uses flight-proven hardware and a growing network of facilities to make reaching higher-energy orbits faster and cheaper, expanding access for customers.

Company size: 501-1,000
Company stage: Series D
Total funding: $1.4B
Headquarters: Redondo Beach, CA
Founded: 2021

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