Public Area Attendant

Description

About Heritage Hotels & Resorts

Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you take pride in creating beautiful, welcoming spaces, we invite you to grow with us.

Why This Role Matters

We are looking for a Public Area Attendant who plays a critical role in shaping every guest’s first and lasting impression by ensuring all public spaces are clean, safe and beautifully maintained at all times.

What You’ll Do

• Work under the direction of the Housekeeping Manager and Housekeeping Supervisor.
• Communicate daily with leadership regarding job assignments and required timeframes.
• Maintain a positive and professional approach with team members and guests.
• Clean and supply all designated public interfacing areas including sterilizing, polishing, dusting, sweeping, vacuuming, mopping and cleaning ceiling vents.
• Inspect, clean and restock all public restrooms including poolside facilities frequently throughout each shift.
• Inspect, clean and restock employee restrooms a minimum of two times daily.
• Remove trash and vacuum carpets in internal office spaces.
• Perform and document routine inspection and maintenance activities.
• Maintain corridors and public spaces in a clean, neat and clutter free condition.
• Identify and report any loss or damage of linen, furniture, fixtures or equipment.
• Learn and maintain knowledge of all chemicals used and their proper application.
• Stock and maintain housekeeping supply rooms.
• Maintain a neat and organized appearance of work carts and cleaning equipment.
• Carry out deep cleaning tasks and special projects as assigned.
• Resolve guest concerns and respond to requests in a professional and timely manner.
• Follow all company safety, sanitation and health regulations at all times.
• Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards.
• Protect company assets and maintain confidentiality of proprietary, client and guest information.
• Perform other related duties as assigned.

Why You’ll Love Working With Us

• Competitive pay and comprehensive benefits including a 25% match for 401k!
• Generous employee discounts across Heritage Hotels, restaurants, spa and retail!
• Complimentary meals during scheduled shifts!
• Free employee parking!
• Supportive team culture with opportunities for growth and advancement!
• A workplace rooted in New Mexico pride and community values!

Requirements

• Housekeeping or hospitality experience preferred.
• Strong attention to detail and commitment to quality.
• Ability to work independently and as part of a team.
• Excellent communication and time management skills.
• Ability to stand, stoop, bend for extended periods and lift up to 30+ pounds.

Heritage Core Values:

• We Lead with Corazón - We serve like family by showing care, humility, empathy, gratitude, and creating a genuine sense of belonging for our guests and one another.
• We Are True - We build trust through honesty, integrity, accountability, respect, and following through on our commitments.
• We Are Bold in Action - We embrace challenges with courage, think like owners, make thoughtful decisions, and continuously pursue excellence.
• We Contribute to Our Culture - We celebrate and protect the rich heritage of New Mexico while strengthening our communities through authentic connections and meaningful service.
• We Continue Our Legacy - We honor our history while building the future by creating memorable experiences, continuously learning, and remaining grounded in our values.