K

Kata.ai

Indonesian enterprise chatbot platform with NLP

Technical Support Engineer

ContractUpdated on 10/15/2026
No salary listed
Junior
South Jakarta, South Jakarta City, Jakarta, Indonesia
Remote
Customer Experience & SupportCustomer Support

About the job

Requirements
  • A minimum of 0–2 years of experience in technical support, application support, or system integration is required; experience in SaaS, AI, or fintech is preferred.
  • Experience managing conversational AI platforms, including bot-flow configuration and intent troubleshooting, is required.
  • Experience setting up and managing WhatsApp Business API accounts, including Meta Business Manager verification and message template approvals, is required.
  • Hands-on experience using Postman or cURL to test and debug RESTful APIs and webhooks is required.
  • Experience with log analysis tools such as Grafana to identify system failure root causes or message-delivery drops is required.
  • Experience handling enterprise clients through email, Freshdesk, WhatsApp, or SeaTalk while maintaining strict service-level agreements is required.
  • Experience managing platform financial-technical tasks such as credit top-ups or quota management is required.
  • Experience creating root cause analysis reports and internal technical knowledge-base articles is required.
  • Proficiency in testing and troubleshooting RESTful APIs using tools such as Postman is required.
  • Basic to intermediate knowledge of JSON or JavaScript for log analysis and workflow troubleshooting is required.
  • Hands-on experience with WhatsApp Business API configurations and Meta Business Suite is required.
  • Experience managing AI or chatbot platforms such as Kata CX or Kata Platform, or similar natural language processing-based systems, is required.
  • Ability to use monitoring and logging tools such as Grafana to investigate incidents and identify system errors is required.
  • Proficiency in Excel or Google Sheets, including advanced formulas, and SQL for maintaining custom client data reports is required.
  • Must be comfortable and available to work a rotating schedule across morning and night shifts.
Responsibilities
  • Configure WhatsApp Business API, Kata CX, and omnichannel accounts.
  • Resolve technical issues through email, tickets, WhatsApp, and SeaTalk.
  • Proactively monitor system health.
  • Maintain custom client reports.
  • Manage Kata CX credit top-ups.
  • Address client inquiries about chatbot functionality, data reports, WhatsApp API, and the Kata CX platform.
  • Investigate incidents through log analysis.
  • Create root cause analysis documentation for the chatbot ecosystem and communication infrastructure.
  • Support 24/7 operational stability and service continuity while providing technical guidance and data-driven insights to clients.
Desired Qualifications
  • Experience in a SaaS, AI, or fintech company.

About the company

K

Kata.ai

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Website

Kata.ai is an Indonesian B2B AI software company that provides an enterprise chatbot platform called the Kata Conversational Suite. The platform lets businesses build, manage, and deploy chatbots across messaging channels (WhatsApp, LINE, Facebook) using a proprietary Indonesian NLP engine to handle local language and dialects. Key components include Kata Flow (bot development), Kata NL (natural language model training), and Kata Omnichat (customer service workflow between bots and human agents). The business model combines a one-time setup fee with annual usage-based subscription fees. Kata.ai differentiates itself with a language-focused NLP stack tailored to Indonesian, an omnichannel approach, and strategic partnerships and acquisitions (e.g., HeyKuya) to expand service delivery. The company's goal is to help enterprises improve customer engagement and automate support through AI-powered chatbots across multiple channels, primarily in Indonesia and the region.

Company Size

51-200

Company Stage

Series A

Total Funding

$3.5M

Headquarters

Jakarta, Indonesia

Founded

2015

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Simplify Jobs

Simplify's Take

What believers are saying

  • SwitchBot launched Kata AI on August 10, 2026, validating Kata-branded conversational UX.
  • Kata.ai’s March 2026 partnership page broadens sales channels through technology, reseller, and referral partners.
  • Kata CX release notes on July 1, 2025 added pricing, alerts, and dashboard upgrades.

What critics are saying

  • Kata.ai’s news page showed little visible activity beyond November 2025, signaling weak momentum.
  • Qdrant migration in July 2025 exposes platform churn and customer reimplementation risk.
  • OpenAI, Google, and Meta commoditize chatbot builders, squeezing Kata.ai’s enterprise pricing by 2026.

What makes Kata.ai unique

  • Kata.ai’s July 2025 docs show Indonesia-specific NLP, including dialect-aware chatbot handling.
  • Kata.ai still markets enterprise omnichannel workflows across WhatsApp, LINE, and Facebook.
  • Kata.ai’s 2026 partner program pushes reseller, referral, and system-integrator distribution.

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Benefits

  • Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

2%

2 year growth

2%
Fintech News Network
Jul 21st, 2026
PILLAR targets Middle East expansion with US$15 million Series A round.

PILLAR targets Middle East expansion with US$15 million Series A round. The Singapore-headquartered startup will use the capital to deploy its artificial intelligence mortgage infrastructure across the Middle East Get the hottest Fintech Singapore News once a month in your Inbox Singapore-headquartered fintech PILLAR plans to raise US$10 million to US$15 million in a Series A funding round to finance its Middle East expansion. The company is targeting Saudi Arabia due to its low mortgage penetration and large housing development pipeline, according to a report by DealStreetAsia. Investors have already committed more than half of the targeted amount. Founder and CEO Ilya Kravtsov said the company recently received a pre-Series A investment from Saudi Angel Investors. The funding will support its rollout in the Kingdom. PILLAR was founded in Indonesia in 2022 under the name Ringkas. The company provides embedded mortgage infrastructure for banks and property developers. The startup raised US$5.1 million in a 2025 pre-Series A funding round led by Flourish Ventures and Kadan Capital. The round brought its total capital raised to roughly US$13.6 million. The company entered Saudi Arabia in November 2025 through a partnership with the Public Investment Fund-backed developer ROSHN Group. This expanded its presence beyond Southeast Asia, alongside its existing operations in Singapore, Indonesia and Vietnam. Southeast Asian fintechs look to the Gulf. PILLAR's expansion mirrors a trend of Southeast Asian technology companies targeting Gulf markets. Indonesian enterprise AI firm Kata.ai recently signed a contract with a Dubai government agency to build multilingual AI voice agents for public services. Healthcare startup Nafas has similarly entered Qatar. The expansion trend aligns with deepening investment ties between the two regions. Indonesia's sovereign wealth fund Danantara and the Qatar Investment Authority established a US$4 billion investment platform in 2025. The platform will fund technology, healthcare and infrastructure projects. Kravtsov noted that business development in the Middle East takes longer than in Southeast Asia. He said companies need to build long-term relationships and maintain a dedicated local presence. Featured image credit: Edited by Fintech News Singapore, based on image by magnific via Magnific

Business Wire
Sep 10th, 2024
Kanari AI and Kata.ai Form Strategic Partnership to Elevate Conversational AI in the Middle East and Southeast Asia

The collaboration integrates Kanari AI's cutting-edge speech recognition technology with Kata.ai's sophisticated chatbot solutions, creating a seamless, multilingual conversational AI experience.

PR Newswire
Nov 14th, 2023
Voice Cloning Market Size To Grow Usd 1723.9 Million By 2029 At A Cagr Of 24.6% | Valuates Reports

BANGALORE, India, Nov. 14, 2023 /PRNewswire/ -- Voice Cloning Market is Segmented by Type (On-premises, Cloud), by Application (Healthcare and life sciences, Education, Media and entertainment, Telecom, Travel and hospitality, Banking, Financial Services and Insurance (BFSI)): Global Opportunity Analysis and Industry Forecast, 2023-2029.The Global Voice Cloning Market is projected to grow from USD 461.6 Million in 2023 to USD 1723.9 Million by 2029, at a Compound Annual Growth Rate (CAGR) of 24.6% during the forecast period.Get Free Sample: https://reports.valuates.com/request/sample/QYRE-Auto-7V503/Global_Voice_CloningMajor Factors Driving the Growth of the Voice Cloning Market:Positive trends in digital technology adoption, a rise in the need for intelligent virtual assistants, and a rise in the use of cutting-edge technology are all contributing to the Voice Cloning Market expansion. Additionally, the market is anticipated to develop as a result of the rapid uptake of smart devices, improvements in inventive applications, and rising demand for virtual chatbots.The Voice Cloning Market is also anticipated to benefit from the expanding conversational AI technology and the rise of smart applications across several sectors. Additionally, developing a distinctive and recognizable voice for a brand aids in brand identity development, brand recognition enhancement, and the creation of a seamless user experience across many touchpoints.Buy Now for Single User: https://reports.valuates.com/api/directpaytoken?rcode=QYRE-Auto-7V503&lic=single-userTRENDS INFLUENCING THE GROWTH OF THE VOICE CLONING MARKET:One of the main factors propelling the market expansion for voice cloning is the swift progress being made in speech synthesis technologies. Advances in natural language processing , deep learning , and neural networks have greatly raised the caliber and realism of synthesized voices. This has increased the use of voice cloning in a variety of businesses by producing more lifelike and natural-sounding voice clones

PT Metrodata Electronics Tbk
Nov 25th, 2021
Metrodata Electronics Tbk PT partnered with Kata.ai on Jan 1st 18'.

Since 2018, Metrodata has collaborated with Kata.ai.