Program Coordinator

Occupational Title(s)- Program Coordinator represents the full performance level and is responsible for providing overall program management and coordination of a human services program by developing, coordinating and providing programs, resources and services to meet client needs. Employees plan and develop strategies for improving outcomes and implement human services programs. The Program Coordinator is distinguished from the Program Coordinator Supervisor by the latter’s responsibility for supervisory activities such as handling personnel issues and evaluating the work of others. 

General Work Tasks (Illustrative Only) –

• Provides overall program management and coordination of a human services program area;
• Prepares and reviews grant proposals and monitors program grants to determine compliance with prescribed policy, procedures and operating standards, program regulations, or contractual requirements;
• Develops programs;
• Organizes and directs special projects;
• Assesses community needs and develop community resources for meeting those needs;
• Reviews and recommends revision of agency or community programs to meet changing client and community needs;
• Coordinates agency and community resources and programs;
• Plans, organizes and oversees the activities of professional, clerical and volunteer personnel;
• Works cooperatively with other employees, clients, agencies, and the public;
• Assesses and identifies needs, resources and community trends;
• Makes presentations to community groups, boards and commissions;
• Coordinates with clients, colleagues, community and other agencies to improve program and outreach service delivery;
• Functions effectively as a team member;
• Communicates with supervisor, employees, other departments, county officials, team members, state/federal agencies, granting/funding agencies, community organizations, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction;
• Maintains a comprehensive, current knowledge of applicable laws, regulations, policies, or other guidelines related to assigned program area;
• Attends workshops and training sessions; and
• Presents plans and recommends policies and procedures and program budgets for approval.

Knowledge, Skills, and Abilities: 

Knowledge- Working knowledge of: principles and practices of assigned human services programs; occupations and activities characteristic of assigned program services; program practices, techniques, and methods; project management processes and techniques; local service agencies and organizations and departmental programs and activities; program management and development; laws, regulations, policies and standards related to the program; program goals and objectives; program terminology, principles and methods utilizes in the program; and human behavior. 

Skills- Skill in: operating a computer to enter, retrieve or modify data; and the use of word processing, spreadsheet, database, desktop publishing, e-mail, Internet, or other computer programs.

Abilities-Demonstrated ability to: communicate effectively both orally and in writing; gather and interpret data, reach logical conclusions and present findings and recommendations; assess program and staff needs; plan, coordinate and evaluate program activities; train, advise, direct and evaluate others on the program requirements; maintain effective working relationships with others; identify problems and needs and assess services in problem solving; interpret and apply regulations and procedures; conduct effective training; public speaking; interact professionally with a diverse group of people; produce meaningful, clear, and concise documents with the proper grammar and usage; organize and prepare statistical records; perform mathematical calculations; and read understand, and interpret program/technical reports and related materials.

Education and Experience- Bachelor's degree in a Human Services field or related area supplemented with work experience in the assigned program areas OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.