Experience using Microsoft Word, Excel, and Google Docs is required.
At least 2 years of relevant experience as an Account Manager in the dental marketing industry is required.
At least 1 year of marketing experience is required.
Experience managing websites is required.
Experience with digital marketing is required.
Strong verbal and written communication skills are required.
Customer service ability is required.
Ability to effectively manage resources is required.
Ability to lead coaching conversations with clients is required.
Ability to deliver results is required.
Strong organizational skills are required.
Ability to build collaborative relationships is required.
Attention to detail is required.
The candidate must reside in the United States.
The candidate must be able to work independently without a manager instructing them on what to do.
Experience with project management and CRM tools such as ClickUp and HubSpot is preferred.
Responsibilities
Develop trusted-advisor relationships with key accounts and stakeholders.
Advise clients on marketing strategies by suggesting strategies and improving or revising client-suggested strategies.
Serve as the primary point of contact for clients and build long-term relationships with them.
Represent the company as a digital marketing authority, make impactful recommendations, and clearly explain when a client’s idea will or will not work.
Collaborate with sales, support teams, and clients to understand project scope, requirements, and resource needs.
Lead client calls, introduce clients to the company’s team, explain the company’s process, and help clients feel confident in their decision to work with the company.
Present and renew quarterly partnership growth plans with clients.
Manage client profiles in HubSpot.
Provide internal teams with clear direction, expectations, and deliverable due dates.
Address client requests in a timely manner.
Manage multiple projects simultaneously.
Perform other duties as assigned.
Desired Qualifications
Experience with project management and CRM tools such as ClickUp and HubSpot.
About SMC National
Our Company WHY is "helping people grow". While our clients, who are group practices in the dental industry, are rapidly growing, so are we! We have recently made the Inc. 5000 fastest growing companies and our next goal is to make the list of best companies to work for.
SMC’s Core Values:
Extreme Ownership - Own and deliver on our clients' growth goals, taking responsibility for our actions and being accountable for results. Rather than making excuses, we take a proactive approach to improve underperforming campaigns, building long-term relationships based on trust and credibility for success.
Unquenchable Curiosity - Foster an unquenchable curiosity about the world. Continually seeking out new ideas, perspectives, and experiences helps us maintain creativity, innovation and effectiveness.
Determination - Value determination and persistence to overcome challenges and achieve our goals and clients' goals. Rather than giving up, we analyze and persist until we find a successful solution, inspiring trust and confidence in clients and team members.
Results Champions - Prioritize and celebrate results because we understand that our success is determined by our impact on clients' businesses. We strive to achieve measurable growth and celebrate their successes with them.
Exceeding Our Own Expectations - Set and uphold high standards for quality, accuracy, and attention to detail in all aspects of our work. We exceed clients' expectations by delivering exceptional results beyond their expectations.
Job Title: Growth Coach
Department: Growth Coaching
Reports to: Director of Coaching
Job Summary
We are seeking a passionate and results-driven Growth Coach to join our team. The Growth Coach will play a crucial role in ensuring the satisfaction and success of our dental practice clients. This individual will be the primary point of contact for our clients, responsible for building strong relationships, understanding their goals, and driving the implementation of effective marketing strategies.
FULL TIME, SALARIED
$65K- 90k per year
Benefits include: Health/Dental/Vision Insurance, Paid Time Off, Sick Time, Life Insurance, Short and Long Term Disability and 401k with match
Remote position with the ability to work anywhere
Work a 9/80 schedule - This means you have every other Friday off!
Must reside in the United States
Ability to work for a company that values their people and their talents
Supportive and empowering work culture environment
Monthly Performance Bonus opportunity
Supervisory Responsibilities
None
Duties/Responsibilities
Develop a trusted advisor relationship with key accounts and stakeholders
Advise clients on marketing strategies, both in suggesting new strategies and in offering improvements/revisions to client-suggested strategies
Serve as primary point of contact and build long-term relationships with clients
Carry and present yourself as the digital marketing authority to clients, making suggestions that will have real impacts, and be confident in telling a client when an idea will or will not work
Understand project scope, requirements and resource needs by collaborating with sales, support teams, and clients
Lead calls for clients, introducing them to SMC’s team, guiding them on our process, and helping them feel confident in their decision to work with our company
Responsible for the presentation and renewal of quarterly partnership growth plans with clients
Manage client profiles in Hubspot
Provide clear direction to internal teams, setting expectations and due dates for deliverables
Effectively manage client requests in a timely manner
Manage multiple projects simultaneously
Other duties as assigned
Basic Qualifications
High school diploma or equivalent
Experience in Microsoft Word, Excel, and Google Docs
2+ years of relevant experience as an Account Manager in the dental marketing industry
1+ years of marketing experience
Experience with website management
Experience with digital marketing
Exceptional communicator (verbal and written)
Excellent customer service
Ability to effectively manage resources
Ability to lead coaching conversations with clients
Driven to deliver results
Highly organized
Collaborative relationship builder
Possess strong attention to detail
Preferred Qualifications
Experience with project management and CRM tools such as ClickUp and Hubspot
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
This Role Will Fit Like A Glove For:
Someone who is a go-getter
Someone who is self-aware and has a growth mindset
Someone who is flexible, self-confident, individualistic and out-going
Someone who is self-motivated and doesn’t need a manager instructing them on what to do
Someone who values documentation and processes when it comes to ad optimization and reporting additional details