Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Operations & Service Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and analyzing critical business systems to identify and resolve issues across multiple components. This role requires dynamic problem-solving to ensure continuous service availability and performance. The engineer collaborates with various teams to maintain system stability and supports the seamless operation of essential applications that drive business functions.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate incident management and ensure timely resolution of service disruptions.
- Facilitate knowledge sharing and mentoring within the team to enhance overall expertise.
- Monitor system health and performance metrics to anticipate and prevent potential issues.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Operations & Service Management.
- Strong understanding of network protocols, service management frameworks, and incident response processes.
- Experience with monitoring tools and platforms to track system performance and detect anomalies.
- Ability to analyze complex system interactions and troubleshoot multi-layered technical problems.
- Familiarity with change management and configuration management practices within IT service environments.

Additional Information:
- The candidate should have minimum 5 years of experience in Network Operations & Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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